Troubleshooting Technician, Fall 2026

University of Delaware • Newark, DE

4d • Onsite

About The Position

IT Client Support (IT-CS) is often the first point of contact for students, faculty members, and staff members seeking help with technology. IT-GCS focuses on helping the UD community use technology effectively and efficiently. IT-GCS staff members also take the lead supporting IT projects, ONEcards, IT service management, productivity tools for the UD community, and assistance with hardware and software issues through the IT Support Center.

This position is open to full time undergraduate and graduate students. As a Troubleshooting Technician, you will provide vital IT support to the campus community. You will be responsible for troubleshooting and repairing personally owned student laptops. We offer limited hardware and software support including battery replacements, Windows/Mac OS reinstalls/repair, driver updates, and hard drive replacements.

Requirements

• Currently enrolled as an undergrad or grad student at the University of Delaware.
• Strong interpersonal and communication skills.
• Proficiency in using computers and common office software.
• Ability to troubleshoot basic technical issues.
• Excellent organizational and multitasking abilities.
• A customer-focused mindset with a commitment to providing high-quality service.
• Patience and professionalism in handling a variety of inquiries and issues.
• Reliability and punctuality is a must.
• Strong desire to learn.
• Basic knowledge of computer hardware components.

Responsibilities

• Serve as an escalation point for your peers when dealing with computer issues.
• Document troubleshooting steps in tickets and keep clients informed on the state of their repair.
• Prioritize work based on first in first out.
• Independently triage dropped off computers to determine the issue and next steps.
• Perform limited hardware repair, including hard drive replacement, RAM replacement, fan replacement, device cleaning, and other tasks that don’t involve removing the motherboard, screen, or soldered components.
• Perform software troubleshooting, including OS reinstalls/installs, and OS repairs.
• Communicate directly and clearly to peers, clients, and staff during shifts, in teams, and in TDX.
• Lead your peers by example.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed