Trip Support Coordinator

NORTHERN JET MANAGEMENT INC•Orlando, FL

2d•$0 - $22•Onsite

About The Position

The Trip Support Specialist plays a critical role in supporting the execution of Northern Jet's flight operations. This position is responsible for coordinating the logistics of domestic and international trips, supporting the flight crew, and ensuring a smooth experience for our clients. This non-leadership role requires attention to detail, excellent communication, and the ability to thrive in a fast-paced, team-oriented environment. This is a full-time in person position based in our Orlando, Florida or Grand Rapids, Michigan location.

Requirements

Experience working with business jets or corporate aviation.
Previous auditing or compliance experience.
Highly organized and detail-oriented with the ability to prioritize in a dynamic, team-based environment.
Working knowledge of FAA regulations, airport and trip planning resources, aircraft dispatch principles, and weather monitoring (training provided).
Ability to work varied shifts and days, including holidays, to support a 24/7/365 operation.
Customer service background preferred.
Must possess and maintain a valid Driver's License.
High School Diploma or equivalent education and experience required.
2–5 years of experience in aviation operations, trip support, or travel scheduling (corporate aviation experience preferred).

Nice To Haves

Aircraft Dispatcher license preferred.

Responsibilities

Coordinate all tasks in the trip execution process including securing ground services, arranging catering, pricing fuel, managing client correspondence, and planning contingencies.
Book hotel accommodations, rental cars, and airline travel for crew as needed.
Monitor fuel pricing and coordinate fuel releases to ensure cost-effective refueling.
Submit TSA Advance Passenger Information System (APIS) reports and coordinate U.S. Customs clearance for international flights.
Prepare and distribute required trip documentation such as Flight Releases, General Declarations, service confirmations, and fuel releases.
Track and follow all aircraft movements from departure through arrival, and update systems with any schedule deviations.
Maintain accurate and timely data entry into FOS (Flight Operations Software), including customer and crew profiles, trip expenses, and contact information.
Assist the PIC and internal departments by relaying operational updates or critical information during flight planning.
Answer incoming calls and provide excellent customer service support.
Collaborate with internal teams and vendors to ensure all trip logistics meet Northern Jet's high service standards.
Ensure confidentiality of all client-related information and travel details.
Maintain compliance with FAA regulations and company policies.
Participate in initial and recurrent training, including aircraft dispatch and trip planning principles.
Ability to multitask and problem solve.
Performs other duties as assigned

Benefits

80% Company-Paid Premiums for Medical, Dental, and Vision coverage with access to nationwide provider networks
Flexible Spending Accounts (FSA) for healthcare and dependent care
Health Savings Account (HSA) option with tax-advantaged savings
Wellness Programs & Discounts including LifeMart and exclusive ID90 Travel deals
Paid Time Off – Starting at 2 weeks PTO plus 1 week of paid sick time annually
Life and Accidental Death & Dismemberment Insurance (company-paid)
Voluntary Benefits including accident, critical illness, and hospital indemnity plans
401(k) plan with a 3% company match
Short- and Long-Term Disability (company-paid)
Additional Lifestyle Perks and travel discounts designed for the aviation industry