Trip Consultant

Trek Travel•Madison, WI

13d•$50,000 - $52,000•Hybrid

About The Position

Trek Travel provides global cycling, hiking, and walking vacations of a lifetime with the goal of helping more people actively explore and experience the world. We are looking to add a Trip Consultant to our Sales and Guest Services team. Trip Consultants guide guests through the pre-booking, booking, and pre-trip experience while generating new bookings, strengthening traveler retention, and providing exceptional hospitality. This is your opportunity to join the Trek Travel team and leave your mark on our company, on the active travel industry, and on the world at large.

Requirements

You believe in the importance of hospitality and customer service, recognizing that customers are all around.
You rock a positive attitude and always ask ‘How can I help?’
You exude Fun and Flexibility while contributing to the overall success of your team.
Excellent communication skills - verbal and written.
Expert attention to detail, prioritize efficiency, and work with a sense of urgency.
Takes initiative to continuously improve processes and is solution oriented.
Is a quick learner and dedicated to continuously learning new skills and information
Driven by sales numbers and hitting sales goals.
Team and company culture are important to you.

Nice To Haves

Customer service experience and CRM experience preferred.
Cycling and/or hiking background preferred.
Interest in the active travel industry preferred.

Responsibilities

Turn leads from calls, forms, catalog requests, and marketing into bookings using a consistent sales process from first contact through close
Use NetSuite and HubSpot CRMs to manage outbound and inbound opportunities with new and repeat guests. Create and maintain relationships with your guests to increase repeat rate.
This is a phone-heavy role; expect 5+ hours per day in live guest conversations plus proactive outbound outreach to warm leads and past guests.
Complete bookings and payments accurately and efficiently to deliver a seamless guest experience and always have an eye out for areas for improvement.
Develop deep knowledge of all trips across terrain, logistics, activities, and guest expectations to guide confident, accurate bookings and assist guests before they depart for their trips.
Assess experience, fitness, bike handling, and guest goals. Set honest expectations upfront so guests arrive prepared and satisfied.
Work fluently in HubSpot, NetSuite, and other platforms. Embrace AI-assisted workflows as the team evolves.
Champion the guest experience across all departments through proactive cross-team collaboration
Work closely with the Guest Experience team to streamline the booking process and enhance the entire guest experience.
Additional responsibilities as required to support business objectives.
Availability Monday – Friday with seasonal flexibility for evenings and weekends. Potential for expanded weekend coverage as the team evolves.