Tribal Crisis Counselor I (69072)

Volunteers Of America Western Washington•Everett, WA

6d•$25 - $28•Remote

About The Position

This full-time, hourly position provides crisis intervention, suicide prevention, information and referral, and brief supportive counseling to American Indian and Alaska Native clients experiencing emotional distress or seeking mental health services. The Tribal Crisis Counselor works in a call center, with all client interactions occurring via telephone. This role serves the Indigenous population, including Tribal members, descendants, First Nations, unrecognized Tribes, urban Indians, and tribally affiliated community members.

Requirements

Bachelor’s degree or equivalent preferred and at least one (1) year of experience in a mental health position
Direct experience working within a Tribal community
Knowledge of Native populations in Washington State preferred
Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment
Passing a typing test with a score of 35 WPM or higher
Fluency in English (oral and written).
Courteous and professional demeanor
Proficiency in Motivational Interviewing and active listening
Strong problem-solving and information-gathering skills
Superior communication skills to convey information clearly and effectively
Ability to multitask, including talking and typing simultaneously
Efficiency in documenting notes in electronic medical records
High-Speed Internet: Minimum download speed of 100Mbps and upload speed of 10Mbps.
Secured Wired Connection: A direct wired connection to the internet using a secured ethernet cable is mandatory. Wireless connections (WiFi) are not allowed.
No Satellite Internet: Satellite internet service providers such as HughesNet, Starlink, or Visat are not supported.

Nice To Haves

Knowledge of Native populations in Washington State

Responsibilities

Provide crisis intervention, suicide prevention, and supportive counseling to clients in emotional distress
Conduct client assessments in accordance with regional and program policies
Manage client interactions to ensure culturally relevant support
Adhere to program policies and procedures
Document client interactions accurately and efficiently
Meet or exceed key performance indicator goals
Provide professional assessments, consultations, and coordination
Attend staff meetings and training at local and regional levels
Mentor and coach new staff
Contribute to an environment that focuses on ensuring integrity, respect, accountability and compassionate care
Other duties as assigned