Triage RN, Primary Care

Mass General Brigham•Wellesley, MA

2d•$41 - $100•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Located at 173 Worcester Street in Wellesley, MA, our office provides primary care for adult patients. Our adult internal medicine practice provides physical examinations, routine health screenings, and preventative care for patients ages 18+. The goal is to identify and control patients' health risk factors before they become problems. We diagnose and treat acute and chronic illnesses, and promote general health, disease prevention and overall well-being. Did we mention that parking is free at this location? We are seeking a full-time, 40-hour Phone Triage RN to support our Wellesley office as well as our Call Center Newton office (95 Wells Ave, Newton) onsite Monday through Friday from 8:30am-5:00pm. The schedule consists of Wednesdays and Fridays in Wellesley and the remainder of the week in Newton.

Requirements

Registered Nurse [RN - State License] - Generic - HR Only required
Demonstrated clinical competence and experience as required by the specific job posting/specialty area. required
2 years Triage, ER, Urgent Care, or Out Patient experience required, unless otherwise noted in job posting.

Nice To Haves

Ambulatory Care Nursing Certification ANCC RN-BC preferred.

Responsibilities

Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships, and team building.
Follows departmental policies and procedures.
Contributes to the overall quality of services.
Assumes responsibility for keeping informed about changes.
Makes independent decisions within the scope of nursing practice.
Uses the nursing process and evidence based practice to ensure quality patient care is provided throughout the episode of care.
Assesses the patient’s physical, psychological, spiritual, cultural, and social needs.
Provides competent and compassionate care specific to the unique needs of the individual patients and populations served.
Individualizes care in consideration of the patient’s age, developmental, or physical abilities (including obesity); spiritual, religious or cultural practices; economic status; literacy skills; communication skills; cognitive abilities; and gender or sexual orientation.
Updates knowledge and skill of populations served to meet patient care needs.
Applies knowledge of illness, injury, and disease in the assessment process and recognizing those symptoms that need immediate intervention.
Individualizes a plan of care based on assessments and in collaboration with the patient/family/ significant other, as well as, appropriate resources and multidisciplinary team members.
Engages patient/family/significant others as partners in caring.
Updates plan of care and nursing documentation based on continuing assessments.
Implements clinical and technical aspects of care and physicians’ orders in compliance with standards of practice and standards of care.
Evaluates the patient/family/significant other’s responses to established goals and interventions and revises the plan of care based upon this evaluation.
Demonstrates the ability to set priorities when planning and implementing patient care.
Coordinates and collaborates with appropriate resources and multidisciplinary team members to facilitate a comprehensive discharge plan.
Recognizes change in patient’s physical and mental status and informs physician and /or another health care professional.
Collaborates with Case Managers to anticipate discharge needs and address barriers.
Identifies person primarily responsible for care at home and includes them in patient teaching and discharge planning.
Creates and maintains a safe and therapeutic environment for patients, self, and co-workers.
Uses two patient identifiers to match the correct patient with the correct care, treatment, or services.
Demonstrates through practice principles of infection control and universal precautions, adherence to OSHA standards, Hazardous Material Guidelines, and isolation procedures.
Safeguards the rights of patients and hospital personnel to privacy by judiciously protecting information of a confidential manner.
Provides patient comfort and hygiene.
Demonstrates proper use of equipment and supplies according to established procedures.
Assesses the patient’s need prior to application of restraints and utilizing alternative measures for restraints when appropriate.
Demonstrates proper technique and calibration of equipment when performing point of care testing.
Assures equipment is operational and safe or removed from service.
Responds appropriately to emergency situations.
Minimizes risk of injury by promoting fall precautions, use of call bell, side rails, and other safety practices.
Treats patients and family in a non-judgmental respectful manner.
Takes the initiative to advocate for the patient.
Makes patient aware of his rights and responsibilities.
Provides emotional, psychological, and spiritual support to patient and family needs.
Assures quality of nursing practice through participation in performance improvement activities.
Incorporates performance improvement recommendations into daily practice.
Controls patient care cost through: Efficient management of supplies and services.
Suggestions of new approaches to cost containment.
Participates in performance improvement activities by evaluating outcomes of patient care and making recommendations for appropriate revisions to the individualized plan of care.
Ensures complete, accurate, and timely written communication of patient information.
Completes consistently all parts of the documentation system per hospital/unit policies.
Ensures appropriate documentation on or in patient’s discharge instructions.
Documents patient’s progress or lack of progress in a chronologically accurate and organized format.
Provides safe, accurate, and timely medication and IV administration.
Consistently uses the “5 rights” when administering medication to patients.
Scans patient, medication, and self barcodes where applicable.
Demonstrates knowledge of drug action and appropriate nursing interventions for adverse drug reactions.
Verifies or rectifies patient medication record per unit protocols.
Demonstrates critical assessment of correct drug, appropriate dose, and correct pump settings when caring for patients with continuous large volume infusion, PCA, or Epidural.
Demonstrates/verbalizing appropriate recognition, reporting of medication variances and problems with the medication process.
Verifies and analyzes appropriateness of medication/IV fluid orders.
Ensures correct infusion rates when administering medications using the infusion pump.
Coordinates and collaborates with other multidisciplinary team members to facilitate a comprehensive educational plan.
Assesses the need for patient/family/significant other education.
Formulates and implements an educational plan that is based on assessed needs and takes into consideration learning barriers and spiritual/religious cultural needs.
Documents education in the patient record.
Evaluates outcomes of education plan, monitors learning process, elicits feedback from patient/family/significant other, and modifies instruction based on evaluation process.
Takes personal responsibility for own performance and professional growth and development.
Initiates and facilitates changes to improve quality of nursing care on the unit.
Demonstrates the ability to accept responsibility and be accountable for the care given to assigned patients.
Demonstrates the ability to work well with co-workers and to collaborate with other members of the health care team.
Accepts and learns from constructive criticism.
Is self-directed in maintaining clinical competence, mandatory training, and other regulatory requirements.
Performs duties of charge nurse, as needed, competently.
Acts as a resource and professional role model for peers and students.
Assists in orientation and ongoing support of new staff.
Advocates for the patient by escalating care concerns up the chain of command.
Manages urgent and emergent situations effectively.
Promotes a cooperative working environment by using effective communication skills.
Communicates and addresses conflicts with appropriate personnel, utilizing listening skills and showing sensitivity.
Communicates expectations to assigned team members with tact and in clear, concise, and thorough manner.
Solves problems effectively.
Ensures that critical patient information and data are communicated across the continuum of care.
Supports and promotes management decisions, goals and initiatives.
Enrolls, interrogates, and programs outpatient pacemaker patients.
Recognizes abnormalities, malfunctions, and End of Service indicators; notifies cardiologist and assists in scheduling patients for follow up or replacement as indicated.
Coordinates and prioritizes with other members of the healthcare team to respond to, plan, and initiate timely and efficient care.
Educates patients and families regarding device function and clinic follow up routine.
Forwards information to referring physicians.
Ensures timely and proper documentation and billing.
Leads device recall team.
Responsible for administrative duties of all device trans-telephonic monitoring, including purchase orders, billing issues, and reporting.
Oversees Cardiac Arrhythmia Service event monitoring.
Provides cross-coverage as necessary.
Serves as a resource to staff, other departments, and administration; provides input and recommendations to develop and maintain budgetary goals.
Maintains knowledge of hospital, department, and regulatory agency policies and requirements.
Participates in continuing education.
Assists with rapid responses and Code Blue on inpatient units.
Assists with admissions/transfers of critically ill patients to the ICU from the Emergency Department (ED), Operating Room (OR), Post-Anesthesia Care Unit (PACU), medical/surgical or Labor and Delivery/Post-Partum units.
Assists with care of unstable or critically ill, ICU-level patients in the ED, PACU, and medical surgical units as needed.
Assists in IV access and phlebotomy as needed.
Assists with patients in the Intensive Care Unit (ICU) when census/acuity exceeds core staffing and attempts to recruit additional resources have been unsuccessful.
All other clinical duties as assigned when there are no critical care support needs in house.
Works under the direct supervision of the Nursing Administrator and overall direction of the nurse manager of intensive care.