Triage RN, Endocrinology

Mass General Brigham • Newton, MA

10d • $41 - $100 • Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

We are seeking a Part-Time Triage RN to join our dynamic outpatient Endocrinology team! This 16-hour weekly schedule will consist of 2, 8-hour shifts on Thursdays and Fridays from 8:30am to 5:00pm. We deliver endocrinology and diabetes care in an outpatient setting located on the Newton-Wellesley Hospital main campus (2014 Washington Street, Newton, MA).

Our endocrinologists provide expert care for diabetes and hormonal disorders, empowering patients to successfully manage their conditions and improve their quality of life. Patients receive state-of-the-art diabetes treatment through our team’s advanced and effective techniques. Additional conditions treated include osteoporosis, thyroid disorders and tumors, and general endocrinology.

The ideal candidate is an RN with a strong background in endocrine and/or diabetes management including experience with insulin pump therapy and continuous glucose monitoring. We also welcome candidates with strong triage experience in primary care or related medical specialties who are exceptional communicators, collaborative team players, thoughtful problem-solvers, and, most importantly, kind and compassionate caregivers.

This Triage RN will collaborate closely with physicians, other nurses, MAs, and additional healthcare professionals to ensure coordinated and patient-centered care. The RN will primarily handle phone triage, contributing to the delivery of high-quality healthcare services. Additional responsibilities include:

Patient Care:
- Working within a nursing pool to triage incoming phone calls, patient gateway messages and gather important clinical information.
- Collaborating and communicating with providers to develop patient plans and communicating with patients by phone or EMR.
- Connecting patient data to the EMR.
- Prescription refills: Evaluating appropriateness of prescription refills and confirming current regimen. Evaluating need for prior authorization appropriateness.
- Advocating for patient needs always
- Staying informed on current standards of care in endocrinology and applying evidence-based practices in patient care.

Patient Education:
- Educating patients on endocrine conditions, diabetes self-management, lifestyle modifications, and the importance of adhering to prescribed treatment plans. This includes sick day rules for diabetes and adrenal insufficiency.
- Educating patients on use of insulin pumps, continuous glucose monitoring systems, and glucometers.
- Educating patients on self-administering injectable medications
- Providing clear and concise information on endocrine conditions and ensuring patients have a thorough understanding of their health and treatment options.

Requirements

• Registered Nurse [RN - State License] - required
• Demonstrated clinical competence and experience as required by the specific job posting/specialty area required

Nice To Haves

• Strong background in endocrine and/or diabetes management including experience with insulin pump therapy and continuous glucose monitoring.
• Strong triage experience in primary care or related medical specialties.
• Exceptional communicators, collaborative team players, thoughtful problem-solvers, and, most importantly, kind and compassionate caregivers.
• Passionate about diabetes education, interdisciplinary teamwork, and empowering patients to better manage their health.

Responsibilities

• Working within a nursing pool to triage incoming phone calls, patient gateway messages and gather important clinical information.
• Collaborating and communicating with providers to develop patient plans and communicating with patients by phone or EMR.
• Connecting patient data to the EMR.
• Prescription refills: Evaluating appropriateness of prescription refills and confirming current regimen. Evaluating need for prior authorization appropriateness.
• Advocating for patient needs always
• Staying informed on current standards of care in endocrinology and applying evidence-based practices in patient care.
• Educating patients on endocrine conditions, diabetes self-management, lifestyle modifications, and the importance of adhering to prescribed treatment plans. This includes sick day rules for diabetes and adrenal insufficiency.
• Educating patients on use of insulin pumps, continuous glucose monitoring systems, and glucometers.
• Educating patients on self-administering injectable medications
• Providing clear and concise information on endocrine conditions and ensuring patients have a thorough understanding of their health and treatment options.

Benefits

• Comprehensive benefits
• Career advancement opportunities
• Differentials, premiums and bonuses as applicable
• Recognition programs designed to celebrate your contributions and support your professional growth

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree