Triage Nurse

Heart City Health•Elkhart, IN

3h•Onsite

About The Position

Looking for a nursing role that combines patient care, critical thinking, and work-life balance? Our Triage Nurses play a vital role in helping patients navigate their healthcare needs while working alongside a supportive clinical team. If you’re compassionate, organized, and thrive in a fast-paced environment, we’d love to connect with you! Join a dynamic healthcare team with a passion to serving the community! Heart City Health is dedicated to provide the best care to the community.

Requirements

Current and valid R.N. license OR L.P.N. license required
2 to 3 years clinical experience in a medical office
Excellent communication skills; active listening as well as written and oral comprehension/communication skills
Excellent customer service skills; actively seeks ways to assist internal and external customers within the scope of assigned duties
Good computer skills; Outlook, Windows, Microsoft Office applications; EMR exposure required
Good time management skills; self evaluates the use of time and understands how others may be affected
Cultural diversity awareness and skills; respects all people regardless of race, nationality or social standing
Ability to work independently (self motivating) and as a team member
Knowledge and understanding of medical needs; ability to make sound professional judgments
Ability to build and maintain effective working relationships with co-workers, providers, managers, patients and vendors
Problem sensitivity skills; empathetic/understanding
Deductive reasoning and problem-solving skills
Organized and detail oriented

Nice To Haves

phone triage experience preferred
Bilingual (Spanish/English) language skills helpful

Responsibilities

Evaluates and assess patients' health care needs based on patients' signs and symptoms utilizing established triage protocols and guidelines.
Obtains appropriate input and direction from the provider to determine the best clinical course of action and recommendations for specific patient health care needs.
Accurately documents symptoms/complaints, nursing assessment, the advice provided, and patient/caller response. Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness and improve health care outcomes of patients/callers and their access to appropriate health care.
Coordinate and schedule same-day and walk-in appointments on the provider schedules
Monitor patient flow in the clinic; ensure that patients receive all recommended services promptly.
As needed, perform other nursing functions as assigned. For example, assist providers with special procedures as needed.
Provide patient education: e.g., chronic disease, preventive, and family.
Administers certain medications, injections, immunizations, and family planning options as ordered by the provider.
Participates in Performance Improvement activities as assigned.
Assures that pertinent medical information is forwarded to proper departments as needed for continuity of patient care.
Documents in electronic health record (EHR), triage assessment, plan, implementation, and evaluation, follow-up.