Triage Nurse

Kalihi Palama Health Center•Honolulu, HI

22h•Onsite

About The Position

The person in this position is a member of the Patient Centered Health Care Home team where each team member plays an integral role in providing patient-centered health care. S/he provides triage services telephonically and personally by assessing patients for urgency of medical intervention then coordinating their access to care.

Requirements

Knowledge and skill in the delivery of community health nursing care
Basic computer literacy, with functional understanding of Windows 95/98 and Microsoft word.
Database creation and maintenance also desirable
Bachelor of Science in Nursing preferred
Current State of Hawaii LPN license required
Current State of Hawaii RN license preferred
Current CPR Certification required
Clinical experience working with communities and providing community health education outreach preferred.
Comfortable working in managed care/multi-professional, multi-cultural environment
Knowledge of community resources, how to access such, and an awareness of government assistance programs
Ability to assess and plan in a multi-cultural context.
Professionalism, sound clinical judgment and skills and emotional stability

Responsibilities

Triage calls for same day appointments for patients when none is available, based upon predetermined protocols.
Assess and establish medical urgency and language needs of walk in patients desiring same day access.
Provide health advice and information telephonically or personally to patients based on existing protocols and/or as directed by a provider.
Provide limited, short-term case management/care coordination services including but not limited to and follow-up for laboratory & diagnostic testing, pharmacy, consultants and health care agencies
Assist patients who need medication refills. This includes receiving request for refills, calling in prescriptions and triaging calls from pharmacist regarding medications.
Provides patient education as necessary
Performs floor duties as necessary such as checking in and checking out of patients
Informs patients on abnormal laboratory results
Support and supervise medical support staff working with him or her
Participate in the development of appropriate triage policies and procedures
Maintain an awareness of services offered through the clinic and in the community to serve client needs
Maintain awareness of legal and legislative issues that may impact service availability
Participate in clinic quality improvements activities
Work in concert with different disciplines to assess triage strategies
Maintain client confidentiality per clinic protocol
Develop and implement forms for data collection, tracking and documentation of activities and work with different teams to determine effective communication strategies.
Work closely with other clinic staff engaged in activities or projects involving clients as relates to patient care.
Regular and reliable on-site attendance is required.
Perform other related duties as assigned
Observe safety and security procedures; determine appropriate actions beyond guidelines; report potentially unsafe conditions; use equipment and materials properly.