Triage Nurse/Outpatient Infusion Nurse

Hemophilia Outreach•Green Bay, WI

10d•Onsite

About The Position

The Triage Nurse provides telephonic and clinic-based nursing support for patients with bleeding disorders in an outpatient setting. In the Triage role, the nurse responds to incoming calls and patient messages from multiple access points, addresses incoming pharmacy faxes, processes medication refill requests, and prioritizes emergency department referrals using established clinical protocols and sound nursing judgment. In the Outpatient Infusion Nurse role, the nurse will specialize in administering IV therapy, including medications, and fluids to patients with bleeding disorders in an outpatient setting. The ideal candidate has exceptional vascular access skills, a strong foundation in pharmacology, and the ability to provide personalized, patient-centered care, ensuring safety and comfort throughout their treatment journey. In the Clinic role, the nurse supports efficient clinic operations through routine clinical tasks, proactive problem-solving, and close collaboration with the interdisciplinary care team. The position emphasizes patient education, care coordination, and accurate, timely documentation in EPIC to ensure safe, seamless, and patient-centered care.

Requirements

Graduate of accredited nursing program with Associate Degree, or BSN.
Licensed as a Registered Nurse by the State of Wisconsin or reciprocal state.
Must have and maintain CPR for healthcare provider certification.
At least 3 years of general nursing experience required
IV infusion experience required
EPIC experience required
Needs to be self-motivated and able to complete work independently.
Needs to work cooperatively with others in a multi-disciplinary team environment.
Strong organizational and professional communication skills are necessary.

Nice To Haves

Hospital nursing experience preferred
At least 1 year clinic experience preferred

Responsibilities

Receive and respond to high-volume patient calls and messages, performing focused assessments to determine symptom severity and triage priority (acute vs. routine).
Educate patients on home care techniques, medication management, and symptom management.
Act as a liaison between patients and physicians/APP providers, communicating clinical concerns promptly.
Accurately document all patient interactions, assessments, and advice in the Electronic Medical Record (EMR) system, ensuring compliance with clinic protocols.
Apply, and adhere to, physician-approved, evidence-based triage protocols to recommend appropriate care levels (e.g., home care, urgent care, or emergency room).
Communicate lab/test results to patients as directed by providers and follow up on pending tests.
Process patient requests for medication refills and prior authorizations following established, provider-approved guidelines.
Perform thorough pre-infusion assessments, review laboratory results, and develop individualized care plans.
Safely initiate, maintain, and discontinue peripheral IVs, PICC lines, and implanted ports.
Administer chemotherapy, biotherapy, antibiotics, blood products, and other specialty medications as ordered.
Monitor patients throughout infusion sessions, watching for adverse effects, allergic reactions, or complications like infiltration and infection.
Respond promptly to anaphylaxis or side effects, collaborating with physicians and pharmacists to manage complications.
Instruct patients and families on medication side effects, treatment plans, and post-infusion care.
Maintain accurate, timely Electronic Health Record (EHR) documentation.
Adhere to strict infection control, ONS chemotherapy guidelines, and regulatory standards.
Work within an interdisciplinary team to coordinate care and maintain a calm, welcoming environment.