Triage Nurse - Clinical Navigation (Full Time)

Virtua Memorial Hospital•Pennsauken, NJ

12d•Remote

About The Position

The Triage RN role is designed to function in a centralized, remote telephonic model that supports the Virtua Medical Group practices by performing initial assessment and advisement for patients seeking care. Industry-standard criteria will be used along with decision-support algorithms to ensure consistent quality of care as the RN guides and educates patients. Goals include having the right patient receive the right care in the right venue at the right time and optimizing the use of Same Day Appointment slots. Additionally, the role will reduce interruptions to the medical staff providing care at the practices.

Requirements

Experienced RN with at least five years of patient and clinical experience (critical care/emergency department experience preferred).
Registered Nurse from an accredited school of professional nursing.
Active NJ RN licensure.

Nice To Haves

BSN preferred.

Responsibilities

Field incoming calls and performing detailed assessments by phone.
Provide guidance and instruction using a decision-support tool and applied nursing judgment.
Ensure the patient and/or caregiver understands the guidance.
Assist the patient in securing appointment(s) as appropriate.
Document the interaction and outcome of the call in the appropriate platforms.
Communicate with the patient’s Primary Care Practice and/or Specialty about the interaction and outcome.
Perform outbound calls to patients identified by the Access Center Schedulers or the individual Primary Care Practices to assist the patient with concerns and questions that are clinical in nature.
Act as a support resource for the other integrated service lines related to handling urgent/emergent patient care questions by utilizing the decision-support tool.
Provides clinical support to other integrated service lines during low-volume work cycles; i.e., medication questions and refills, follow-up to test results, quality review of documentation, and other assorted duties.