Triage Medical Assistant

American Oncology Network•Fort Myers, FL

3d•Onsite

About The Position

Provides support to clinical team to complete necessary tasks for patient care. Under the supervision of nursing and/or provider leadership, completes medical forms and facilitates prescription refills. Supports collection of new patient data and chart prep for return visits. Support obtaining prior authorizations for prescription medications. Role may also include supporting incoming phone calls regarding patient and consulting with nursing leadership and/or the provider, to present patient’s problem and resolve the problem or direct calls to appropriate person.

Requirements

High school education required
Must have CPR and BLS certifications.
Medical Assistant Certification preferred (Required in some states)
1-2 years of experience as MA with hematology/oncology patients in a clinic or hospital preferred.
Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills.
Must be detailed oriented with the ability to exercise independent judgment.
Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
Good command of the English language.
Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
Strong customer focus.
Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
Effectively manages own time, conflicting priorities, self, stress, and professional development.
Self-motivated and self-starter with ability work independently with limited supervision.
Ability to work remotely effectively as required.
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
Proficiency in MS Office Word, Excel, Power Point, and Outlook required.

Nice To Haves

Medical Assistant Certification preferred (Required in some states)
1-2 years of experience as MA with hematology/oncology patients in a clinic or hospital preferred.
Second language is an asset but not required.

Responsibilities

Handle prescription refill requests according to Company procedure and be proficient with SureScripts or other refill software as needed.
Obtain prescription authorizations as needed using appropriate applications and software.
Document authorizations in patient chart with coverage dates.
Support completion of forms as needed to support patient care (i.e: Insurance and disability, Handi-Cap parking, DME requests)
Support documentation and referrals for DME requests
Answers phone calls from patients, caregivers, and outside entities, and reviews each call to determine the nature of each call, its urgency, how to resolve the question/problem and to whom to direct the call.
Document in patient’s chart to accompany message for nurses and providers.
Be able to discuss with provider the steps necessary to insure proper patient care.
Be able to discuss with the provider any abnormal labs or tests presented to them by other staff members so that appropriate action regarding further orders can be carried out and charted, if necessary.
Handle prescription refill requests according to Company procedure.
Will be expected to work at any Company location to help meet Company’s business needs, within reasonable expectations.
Will also be expected to work overtime when given sufficient notice.
Performs other duties and projects as assigned.