Triage Clerk

WCB-Alberta•Edmonton, AB

7d•CA$46,504 - CA$51,675•Hybrid

About The Position

As an equal opportunity employer, WCB-Alberta is looking to build a diverse workforce that reflects the diversity of its clients and customers. This is a Temporary Long Term (Fixed Term) / Full time position located in Edmonton, Alberta. The Triage Clerk will play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. WCB-Alberta works together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers. As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers. Employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province. The Claims Records Services (CRS) team fulfills WCB - Alberta’s commitment to fair information practices. Reporting to the Supervisor, Claims Records Services, the Triage Clerk will be an integral part of the team responsible for reviewing and documenting incoming requests for information from workers and employers. This role will also be responsible for processing employer and worker authorizations, determining the validity of access to information requests, and communicating internally and externally to solve problems.

Requirements

A high school diploma
Experience in an office and customer service environment are preferred.
General knowledge of Workers’ Compensation (WC) Act, policies and procedures is considered an asset.
General knowledge and familiarity with the Protection of Privacy Act (POPA) and Access to Information Act (ATIA).
Proficiency in MS Office (Outlook, Word, Excel).
Proficiency using business computer applications including eCO and PAM (internal WCB software) is an asset.
Highly effective in a multi-tasking environment with ability to handle large volume of work while meeting deadlines.
Reliability and time management skills are integral to success in this position.
The ability to exercise independent judgment and work with minimal supervision.
Strong attention to detail.
Must reside in Alberta.
Able to work in person from our Edmonton downtown office as required.
Final candidates are required to undergo a security clearance as a condition of employment.

Nice To Haves

General knowledge of Workers’ Compensation (WC) Act, policies and procedures is considered an asset.
Proficiency using business computer applications including eCO and PAM (internal WCB software) is an asset.

Responsibilities

Use independent problem-solving skills to analyze claim history and determine the validity of a claim file request.
Review authorizations to ensure representatives are authorized and the appropriate authority has been granted for claim file information.
Review incoming requests and determine the validity and eligibility of a requestor’s request for claim information.
Create requests and gather components of the claim file within WCB’s secure digital environment.
Release claim files electronically, accurately and thoroughly in accordance with WCB policy.
Meet accuracy and statistical requirements on a monthly basis.
Work in a high-pace environment, managing own workload and working with teammates to carry out team priority work.
Solve problems and communicate with customers to avoid unnecessary delays in service.
Update business applications ensuring a high level of accuracy and confidentiality is maintained.
Communicate both verbally and in writing with external and internal customers.
Perform other duties as assigned by the Work Coordinator and/or Supervisor.