Tree Service Manager

ABC Home & Commercial Services • Austin, TX

2d • Onsite

About The Position

ABC Home & Commercial Services is seeking a dedicated Tree Service Manager to join their team in Austin, TX. This role involves supervising and coordinating Tree Trimming Specialists Crews, overseeing all services provided by the department, and ensuring customer satisfaction by adhering to service contracts. The Tree Service Manager will play a key role in employee development, productivity, and satisfaction by providing guidance and support. The company is a family-owned business with over 75 years of history and more than 1,000 employees serving Central and South Texas.

Requirements

• 5 years of Tree management experience.
• Must hold a valid driver's license with an issue date of at least five years prior to the date of application.
• Minimum 5 years of previous Tree Service experience.
• Experience in a leading position.
• Demonstrated ability in motivating groups is required.
• Demonstrates patience and understanding in resolving customer concerns, even in challenging situations.
• Must be able to communicate with members at all levels of the organization and customers.
• Bilingual (English/Spanish) or basic conversational Spanish is required.
• Ability to forecast work seasons and personnel needs.
• Detail oriented with the ability to organize department workflow and create solutions for production and administrative problems.
• Dependable and self-motivated with a desire to work year-round.
• Ability to use and navigate electronic devices such as a tablet/phone, laptop etc.
• Computer skills: basic knowledge of email processes and google office programs.
• Ability to stand and walk for long periods of time in extreme temperatures including outdoors.
• Repetitive lifting, twisting, pulling, pushing and carrying up to 50 lbs. may be required.
• Ability to handle and climb a 10 feet ladder.
• Ability to drive an automatic transmission vehicle.
• Must have complete knowledge of how to perform the primary responsibilities of the Tree Specialist job.
• Candidates must have a minimum of five consecutive (current and most recent) years of verifiable good driving history.
• Any DWI/DUI within the past four years may impact eligibility for employment and may result in withdrawal of a conditional offer.

Nice To Haves

• ISA or TCIA Certifications preferred.
• ISA Certified Tree Worker certification is desired, but if not currently held, this position encourages the employee to receive this certification within 1 year of holding the position.
• Some in-state travel may be required.

Responsibilities

• Supervise and coordinate the activities of Tree Trimming Specialists Crews.
• Oversee all services provided by Specialists in the department and ensure proper completion of scheduled work.
• Ensure customer satisfaction by making sure that the service contract is followed, and services are completed accordingly.
• Guide employees and provide support to help develop their full professional potential.
• Conduct weekly tree meetings with the tree crews to train, make recommendations on improving operations, set goals, and plan and coordinate workflow.
• Correct improper techniques to improve the efficiency of the Specialist’s work.
• Plan and recommend solutions to resolve persistent tree trimming problems.
• Coach employees and play an important part in the specialist’s development, coaching, and training.
• Approve time sheets and PTO requests in a timely manner.
• Ensure all Evolve log sheets for all employees are clear of mistakes and submit to payroll for processing.
• Review crew schedules daily and make adjustments as necessary.
• Effectively manage employee conflict and resolve work problems, or assist employees in solving work problems.
• Escalate matters to upper Management or HR for employee resolution when necessary.
• Take inventory and plan for future demand and replacement of equipment.
• Remain knowledgeable regarding company policies and procedures and communicate these to employees.
• Seek counsel from HR when necessary.
• Train on and support employees in all safety regulations.
• Initiate or suggest plans to motivate employees to achieve goals.
• Report unusual or extraordinary circumstances regarding the property of our customers.
• Maintain the required proper uniform and ensure a professional appearance and attitude for all service personnel.
• Become familiar with customer expectations and service contracts.
• Prioritize workload.
• Explain in clear terms the process of services proposed, including the length and timeline for expected results, to tree crews and customers.
• Provide excellent customer care by phone and in person and answer questions in relation to the services provided.
• Identify and report to the Division Manager any damage to the customer's property immediately.
• Inform Manager and office staff of all resets, skipped services, or work not completed daily.
• Use personal protective equipment as required by safety standards and for prevention purposes.
• Lead by example.
• Run the day-to-day operations for the Tree Department.
• Communicate directly with Sales Arborist to provide QC’s and QA’s for customer follow-ups.
• Keep the Tree cage clean, organized, and maintain inventory.
• Notify mechanics through Maintain X App when equipment needs to be repaired.
• Follow up on repairs.
• Conduct weekly truck inspections and Monthly Truck Tool Inventory.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package including health, dental, vision, and life insurance.
• 401(k) with company matching.
• Paid vacation, sick leave, and participation in our Profit-Sharing Plan.
• Additional compensation opportunities through our Lead Now Program.
• Company clubs, outings, and paid training and development opportunities.
• Tuition reimbursement and educational scholarships for employees, and family members.
• Wellness program including a gym membership.
• A company vehicle with gas card.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed