Treatment Plan Coordinator

Guardian Dentistry Partners•Gaithersburg, MD

7d•Onsite

About The Position

At Quince Orchard Dental Care, clinical excellence starts with our team. We take pride in the meticulous care we provide to our patients. Our skills, expertise and professionalism are delivered in a personalized, comfortable atmosphere of empathy and mutual trust. Our dentists and support staff are dedicated to their continued education and professional development. Professional self-improvement goals, adding innovative and new techniques, and procuring the latest in technological advances in the dental industry are key contributors to our team’s excellence. Ultimately, this represents our commitment to administering world class service to you our valued patients.

Requirements

High school diploma
Legible handwriting for communications
Knowledge of Dental Software a plus
Office experience desired
Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community
Effective verbal skills to communicate with patients and staff
Team player
Able to adapt to office policy improvements (office is constantly striving for improved customer care/service)
Conflict resolution experience
Customer service or patient relations experience
Quick response/accurate data entry
Communicate all concerns to Office Manager

Nice To Haves

Knowledge of Dental Software a plus

Responsibilities

Ensuring patients understand and schedule for necessary treatment.
Coordinating communications between doctors and patients.
Helping to build and maintain a doctor/hygiene schedule.
Assisting with patient inquiries, including insurance questions.
Organizing and presenting patient treatment plans with financial obligations and getting patient agreement.
Assisting with general front office duties.
Conduct patient consultation.
Calculate fees for treatment based on various fee schedules.
Assist patients with financing options, insurance questions and treatment concerns.
Maintain and use tickler file and delayed treatment file.
Notify patients when pre-estimates come back and schedule appointments after making proper financial arrangements.
Prepare in advance treatment consent forms, including surgical, endodontic, and general consents.
Record chart entries from phone or in-person conversations when appropriate.
Manage doctor charts for treatment plans, treatment conferences, letters and phone calls.
Prepare financial treatment plans and present plan options to patient at end of their appointment.
Assist with consultation appointment as directed by doctor—for example, treatment coordinator should be in the room with the doctor and patient for all or part of the consultation appointment.
Make all financial arrangements with the patient after doctor has left the consultation room.
If indicated, set up appointment for patient with specialist/general dentist.
Coordinate with specialist’s /general dentist’s office; send explanatory letter, x-rays, study models, etc.
Make sure that the office knows exactly where the patient is “in the system” at all times.
Schedule patient for treatment at the appropriate time after the specialist/general dentist has completed treatment.
Take phone calls from patients or specialists/general dentists who have questions about treatment.
Meet with doctor briefly on a daily basis to review schedule, significant information and systems, items that need attention.
Update insurance information on all patients at all times.
Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by doctor.
Assist insurance coordinator with posting correct treatment codes for billing insurance.
Verify patients benefit eligibility and dental treatment history as needed.
Monitor and make sure all dental office equipment is working properly.
Be an active participant in staff meetings.
Perform other tasks as assigned by office manager.