Treatment Manager, ADP (61915)

CADES•Edgmont Township, PA

27d

About The Position

The Treatment Manager (TM) leads integrated treatment, service coordination, programming, and regulatory compliance for individuals in the Adult Day Program. This role ensures full alignment with CADES’ mission and vision, Everyday Lives principles, Home and Community Based Services (HCBS) Final Rule expectations, and all PA Office of Developmental Programs (ODP) regulations – chapters 2380 and 6400). The TM ensures that the high-quality, person-centered services provided in the program adhere to applicable regulations and that the services which are provided meet the needs of the individuals and are provided according to the Individual Support Plan (ISP) by completing required documentation, assessing individual needs, coordinating and securing services, providing training to staff and individuals, attending and leading meetings, communicating effectively with all team members, and ensuring continuous development and monitoring of programming and services to individuals on their caseload. The TM manages all aspects of the day program site maintaining a clean, safe, and orderly environment for individuals with tasks including, but not limited to, supervising, training, and coaching staff, maintaining appropriate staffing levels, ensuring all facilities and building needs are in good working order and ensuring that homes are fully stocked with all equipment, food, supplies (including sanitization products and personal protective equipment (PPE)), and toiletries needed for individuals. The TM provides feedback, coaches, and models professional behavior and correct methods of care to the Community Support Professionals (CSPs), while also delegating tasks appropriately and ensuring accountability so that the program functions smoothly and meets 2380 and 6400 regulations to provide a healthy, happy quality of life for the individuals served at CADES.

Requirements

Bachelor’s degree from an accredited college or university and two (2) years of experience working directly with individuals with intellectual disabilities or master’s degree from an accredited college or university and one (1) year experience working with individuals with intellectual disabilities or high school diploma and ten (10) years’ direct experience working directly with individuals with intellectual and developmental disabilities.
Three (3) years’ experience working with individuals living with multiple disabilities, including a strong understanding of the safety and communication support required for individuals with physical disabilities.
Two (2) years’ demonstrated experience in the supervision of staff in areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline, and termination.
Demonstrated strong knowledge of PA 6400/6500 regulations.
Demonstrated ability to work in a fast-paced environment and effectively prioritize tasks.
Demonstrated strong attention to detail.
Demonstrated ability to work effectively as part of a team.
Demonstrated strong time management and organizational skills.
Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision.
Demonstrated ability to anticipate changes and/or identify issues and take appropriate and effective actions.
Excellent customer interaction, collaboration, and written and verbal communication skills.
Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, SharePoint, and PowerPoint.
Experience using electronic management/electronic records systems; Therap preferred.
Must be able to perform CPR, First Aid, and crisis intervention using agency-trained protocols.
Must possess a current, valid driver's license in the state of residence, have a minimum of three (3) years of driving experience within the United States, and have an acceptable driving record, which will be assessed through a review of the Division of Motor Vehicles (DMV) record.
Ability to attend meetings off site as necessary.

Responsibilities

Assessment and ISP Responsibilities Coordinate and complete assessments and provide individual assessments as required.
Participate in the development of ISPs, annual updates, and revisions ensuring all documentation is accurate and up to date.
Attend all ISP meetings for individuals on caseload and fulfill the role of plan lead when applicable.
Review ISP content, identify discrepancies, and report to Supports Coordinators (SCs) and plan team members.
Review the ISP with individuals as required; document and distribute review documentation to SC and team members.
Implement the ISP exactly as written ensuring programmatic adherence by staff.
Program Planning and Active Programming Development Oversee and ensure completion of all program planning including, but not limited to, assessments, ISPs, monthlies, quarterlies, and plans of support.
Develop and support active programming aligned with each individual’s interests, ISP/Behavior Support Plan (BSP) requirements, Everyday Lives principles, Community Rule expectations, and CADES’ mission and vision.
Complete and oversee the implementation of all program planning within the guidelines of regulatory standards including assessments, ISPs, monthlies, quarterlies, and plans of support to ensure compliance and appropriate care of individuals.
Ensure programming fosters independence, meaningful engagement, and compliance with regulatory and agency requirements.
Service Coordination and Team Collaboration Coordinate delivery of all services across internal teams, families, clinical partners, and SCs.
Communicate with and update direct care staff on individual needs, changes, risk factors, and support requirements.
Resolve issues and barriers related to service delivery, documentation, and treatment needs.
Monitoring, Documentation and Reporting Regularly supervise, monitor, and evaluate services provided to each individual.
Review, sign, and date monthly documentation of participation, progress, and outcomes.
Document regulatory reviews, individual changes in needs, and share updates with SCs and plan team.
Report timely all concerns and emerging risks to promote safety and mitigate incidents.
Participate in regulatory monitoring activities including, but not limited to, data collection, analysis, and implementation of preventative measures.
Incident Management and Risk Mitigation Oversee all incident management activities including, but not limited to, incident reporting, EIM entry, investigations, follow-up, and corrective action.
Ensure compliance with PA ODP Incident Management Bulletin and CADES requirements by overseeing timely incident reporting, documentation, and resolution in accordance with regulatory standards.
Provide guidance to staff, monitor corrective actions, and review trends to support participant health, safety, and continuous quality improvement.
As point person for incidents, notify APS and other required entities timely.
Staff Training, Supervision, and Performance Management Provide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline, and termination.
Conduct regular meetings and check-ins to ensure staff have a regular touchpoint with the team to review information and policies, receive regular updates, recognition, and feedback, and confirm that all staff know and are following policies, procedures, and individual support plans; keep a written record/summary of all meetings (dates, attendance, and topics reviewed) and securely file those records
Monitor staff schedules and ensure staff are following the schedule and that schedules align with needed staffing ratios; proactively communicate with staff to ensure there are no gaps in support for the individuals served; has knowledge of and implements backup plans when dealing with emergencies that impact staffing ratios.
Monitor the due dates and completion of Relias trainings and communicate to staff if assigned training is coming due or has lapsed to ensure completion and compliance with requirements.
Complete orientation for any new community support professionals, coaching and modeling all needed direct care skills utilized to work effectively in the program; confirm skill mastery and perform regular reviews, refreshers, and assessments to ensure staff have and demonstrate skills required to effectively support individuals.
Monitor and oversee ISP implementation for individuals within the program and ensure everyone working in the program is properly trained and is aligned with the plan for each individual.
Model and coach CSPs on the appropriate way to receive and greet visitors and people in the program and community to ensure a friendly, welcoming, and safe environment for all while protecting individual’s privacy and health.
Coach and direct staff to accurately and effectively complete all required documentation including, but not limited to, daily t-logs, food logs, and behavior data; regularly monitors data sources for completion and provides feedback and retraining as needed.
Ensure that any training, coaching, or supervision provided is well-documented by sending staff a summary of what was discussed or reviewed and what is expected going forward/any follow up or action needed; enter and file documentation appropriately in the respective system (i.e. Therap, Paycom, Relias).
Recognize and build on staff strengths, delegating tasks to staff who are particularly good at/role models for certain elements of direct care, and praising staff accordingly for work well done.
Direct staff on how to maintain a safe area for individuals, including the activity and dining area(s), by actively carrying out building safety routines (i.e. fire drills) and taking the initiative to correct safety hazards and/or reporting hazards to proper leadership when unable to eliminate the hazard.
Provide training to community support staff on regulations and preparing for inspection; identify and address violations through regular review and directing and assisting staff in making appropriate corrections.
Review and analyze documentation and provide feedback to staff to ensure compliance; provide retraining as needed.
Return calls, emails, and messages to all stakeholders to ensure respect and open and transparent communication.
Protect and adhere to HIPAA compliance and confidentiality by ensuring that staff communications occur via HIPAA compliant systems (i.e. SComm, utilizing CADES cell phone)
Demonstrate respectful, professional, engaging behavior with CSPs, the individuals served, CADES treatment team members, and any external stakeholders including, but not limited to, families, neighbors, physicians, supports coordinators, ODP representatives and external clinicians.
Respond to emergencies following assigned training protocols (i.e. CPR, fire safety, utilization of rescue meds) and demonstrate/model skills and behaviors in responding to emergencies to ensure others know how to respond in emergencies; practices drills with staff to ensure they know how to respond appropriately in crisis situations.
Model and demonstrate how to engage in rapport building interactions with the individuals served; demonstrate how respect, kindness, tone, as well as utilizing individuals preferred communication strategies and person-centered strategies are effective tools in engaging individuals and showing respect for the people CADES serves.
Health, Safety, Nutrition, and Assistive Devices Ensure that every program addresses individuals’ needs for services, healthcare, supervision, and nutrition.
Ensure all assistive devices are safe, functional, and used according to individual needs and training by conducting regular checks of equipment and assessing functionality.
Collaborate with nursing, professional development, and clinical partners to maintain health and safety compliance.
Regulatory Compliance and Quality Improvement Ensure full compliance with HCBS Final Rule, chapters 2380/6400, CADES policies, accrediting bodies, and insurance standards through regular audits and training.
Develop and implement provider services aligned with §6400.188.
Utilize quality improvement tools and data-informed practices to strengthen program outcomes.
Perform other duties as assigned.