Treatment Lead | Formula Fig Ossington

Formula Fig • Toronto, ON

2d • CA$22 - CA$26 • Onsite

About The Position

Formula Fig is an innovative service-meets-retail skincare brand founded in 2019, dedicated to providing exceptional skincare experiences and innovative products. With a unique blend of in-store and online retail, we are committed to elevating our guests' skincare journeys through technology, personalization, and world-class service. This is an excellent opportunity for someone who wants to be part of a growth company. This position is paid hourly. We are looking for someone who has a passion for skin health, confidence and a natural ability to build connections that lead to sales, and is a believer in Fig and our vision.

Requirements

• A passion for skin health
• Confidence and a natural ability to build connections that lead to sales
• A believer in Fig and our vision
• Proficiency in iPad-based electronic medical recording and skin analysis technology
• Effectively utilize our guest management software and POS
• Demonstrate a complete knowledge of treatments
• Deliver best in class facial treatments following the Fig Facial Protocols
• Demonstrate a complete knowledge of Pod and Brand Partnership product
• Understand the nuanced elements of the Fig brand, experience, treatments and product offerings
• Gain a deep knowledge of ingredients, skin concerns and facial technology

Nice To Haves

• Onboard + Train all new Skin Educators to Formula Fig; treatment protocols + pod products, open + close pod procedures, daily responsibilities (prep towels, laundry etc.)
• Ensure all new Skin Educators have completed the onboarding with Skincare Lit fundamentals
• Onboard + Train all new Skin Educator to Formula Fig facial + guest technology; not limited to, but including, IonixLight machine, MindBody, and RX Photo
• Ongoing Skin Educator training and development as required

Responsibilities

• Deliver treatments to guests - following protocols to ensure a consistently high standard of service in a professional atmosphere.
• Perform skin consultations, educate guests on the best treatments, pre/post treatment/at-home skincare to address their skin concerns.
• Ensure guest safety, maintain accurate guest documentation and seamless flow of guest care from check-in to treatment to checkout.
• Drive product & membership sales to achieve the fig bar goals.
• Maintain supplies and equipment for treatments, including equipment sterilization and cleanliness of the fig bar.
• Partner with the Guest Experience and Medical teams to identify opportunities for enhanced experiences.
• Support building a high-performing team, ensuring efficiency and camaraderie with all roles within the fig bar.
• Be commercially aware, staying up to date with goals, promotions, and special activity across the business.
• Uphold brand values
• Maintain the visual standards of our Fig Bars
• Maintain the cleanliness and organization of all areas of our Fig Bars to create an excellent guest experience
• Proactive management of equipment breakage, wear and basic fixes
• Coordinating guest care with Guest Experience Associates, Fig Doctors, Treatment Leads and Team Leads to ensure seamless service
• Build and maintain relationships with guests, ensuring a welcoming and inclusive guest environment and continued guest retention
• Gather and maintain complete, accurate and up to date guest information
• Lead the collection of client consent for treatments, communication and marketing initiatives
• Proficiency in iPad-based electronic medical recording and skin analysis technology
• Effectively utilize our guest management software and POS
• Know your members - create a personalized experience for them
• Acquire, retain + maintain a loyal + well cared for membership base
• Gather and maintain complete, accurate and up to date member information (i.e. sms, postal code)
• Maximize sales across treatments + Brand Partnerships
• Find opportunities to cross-sell and up-sell
• Ensure guests purchase the best “Fig at Home” based on their individual needs
• Foster a team sales approach
• Demonstrate a complete knowledge of treatments
• Deliver best in class facial treatments following the Fig Facial Protocols
• Cross-sell treatments that complement and enhance guests skincare concerns
• Demonstrate a complete knowledge of Pod and Brand Partnership product
• Cross-sell products that complement and enhance guests existing skincare routine
• Manage Brand Partnership product merchandising following the Fig Merchandising SOPs
• Understand the nuanced elements of the Fig brand, experience, treatments and product offerings
• Help build and develop a world class experience
• Gain a deep knowledge of ingredients, skin concerns and facial technology
• Onboard + Train all new Skin Educators to Formula Fig; treatment protocols + pod products, open + close pod procedures, daily responsibilities (prep towels, laundry etc.)
• Ensure all new Skin Educators have completed the onboarding with Skincare Lit fundamentals
• Onboard + Train all new Skin Educator to Formula Fig facial + guest technology; not limited to, but including, IonixLight machine, MindBody, and RX Photo
• Ongoing Skin Educator training and development as required
• Follow and maintain all health and safety measures, including COVID-19 safety protocols.

Benefits

• Competitive hourly wage, gratuity, product, membership and treatment incentives
• Guaranteed hourly wage for Skin Educators (esthetician) - you are paid at your hourly rate regardless of whether or not you are booked for your shift.
• Continuing education - learn about industry leading skin care brands and innovations in beauty
• Formula Fig perks, treatment benefits, and product discounts
• Eligibility for benefits coverage, dependent on FTE

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed