Treatment Coordinator at Castle Pines Orthodontics

Specialty Dental Brands-CO•Castle Pines, CO

4d•$24 - $28•Onsite

About The Position

Castle Pines Orthodontics, a 5280 Top Orthodontic Practice since 2002, is seeking a detail-oriented, reliable, and outgoing Treatment Coordinator/Marketing Coordinator to join their team. This individual should love kids, orthodontics, and be able to multitask in a moderately busy practice located in a growing community. The practice has a long-standing team and a strong commitment to the community through supporting local schools, sports teams, and events, as well as active participation in the local Chamber of Commerce. Dr. Andrew Dunbar, who has a background as a general dentist in the Navy, leads the practice and enjoys sharing his knowledge.

Requirements

At least 1 year of treatment coordinating and marketing experience is required.
Be self-motivated, organized, and have a positive attitude.
Possess great understanding of dental/orthodontic terminology.
Have excellent communication and written skills.
Have excellent public relations skills.
Work well with patients and team.
Be experienced in delivering high-level customer service.
Committed to the position arriving on time daily and staying late as needed.
Excellent computer skills including Microsoft Word, Excel, Teams, Canva and Outlook.

Nice To Haves

Loves kids
Loves orthodontics
Outgoing individual
Can multitask

Responsibilities

Assist in ensuring the smooth and successful appointments of all new patients.
Be responsible for contracts signed by the responsible party prior to or on banding day.
Assist in producing performance and quality standards within the Treatment Coordinator room through customer service skills and attention to detail.
Maintain all treatment coordinator records and reports, and communicate them to the Practice Manager.
Set up treatment rooms for all new patient exams.
Welcome new patients/parents promptly with a warm smile.
Ensure the new patient experience is enjoyable every single time.
Check all new patient charts to ensure information was correctly entered upon scheduling.
Ensure new patient paperwork is completed, mapping fields from the online questionnaire into the chart, and ensuring compliance with HIPPA laws.
Complete New Patient X-rays and photographs for appointments.
Provide accurate and correct pricing based on treatment plan recommendations, including expected insurance amounts if previously verified.
Work numbers for new patients and set up comfortable monthly payments that align with office guidelines.
Keep records of all contracts, fees, referrals, and other important information.
Help to fill the schedule when needed by communicating with the Front Desk Coordinators.
Ensure accurate charting and insurance information has been entered correctly and submit insurance once the contract is signed.
Collect and scan new insurance information into the chart by obtaining a copy of the front and back of the insurance card and a completed half sheet.
Sign contracts with patients or parents before, but no later than, the banding date.
Answer any questions patients might have regarding treatment.
Work with the Practice Manager to ensure all contracts and documents are up to date, gather needed information, and update as changes take place.
Attend all staff meetings, front office meetings, and daily huddles.
Represent the practice in a positive way inside and outside of the office.
Assist with all marketing needs, including social media, marketing events, and marketing supplies.