Treatment Coordinator

Gen4 Dental • Florence, KY

5d • Onsite

About The Position

At DCOF, our team is the heart of the personalized, high-quality care we provide. We pride ourselves on creating a warm, compassionate environment where patients of all ages feel comfortable, valued, and confident in their dental care. Staff members build lasting relationships with families, ensuring a positive experience across generations.

We are seeking motivated, skilled professionals who want to join a collaborative, growth-oriented workplace. Team members have the opportunity to work with advanced technology, support patients in achieving optimal oral health, and contribute to a culture that values excellence, compassion, and professional development.

Working here means being part of a practice where your expertise is appreciated, your contributions make a real impact, and your growth is encouraged—whether in clinical roles, administration, or patient support.

Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit.

Requirements

• Customer service/sales experience

Nice To Haves

• Dental office experienced

Responsibilities

• Build patient relationships and provide exceptional customer service by creating a calm and warming environment.
• Act as a liaison or case manager between the practice and the patient.
• Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment.
• Collect payments and copays.
• Monitor, schedule, and call patients to fill any Doctor or Hygiene openings.
• Ensure that patients with outstanding balances are informed of the practice’s financial policy.
• Schedule new patients within two to four days of their initial call.
• Ensure that all patient records are current and accurate.

Benefits

• Paid Holidays and Paid Time Off (PTO)
• 401(k) Retirement Plan
• Health and Vision Insurance
• Employer-Paid Dental Insurance, Life Insurance, Care.com Membership & Employee Assistance Program
• Supplemental Coverage (Disability, Critical Illness, Accident)
• Paid Scrub Allowance
• Career Growth and Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed