Treatment Coordinator

MAX Surgical Specialty Management • Warren Township, NJ

4d • Onsite

About The Position

Our practice, Riverside Oral Surgery, is seeking an enthusiastic and experienced Treatment Coordinator to join our team! This is a unique and exciting opportunity for individuals passionate about Oral Surgery and committed to delivering outstanding care.

The Treatment Coordinator will provide patients with information about treatment options and associated costs. Acting as a liaison between the Oral Surgeons and patients, they will gather patient details, coordinate treatment plans with the Oral Surgeon, and present these plans to patients. The Treatment Coordinator is well-versed in treatment procedures and timelines and will also assist in negotiating financial arrangements with patients.

Requirements

• High school diploma or equivalent required
• Previous experience working in a specialty dental office environment required
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Excellent interpersonal and communication skills, with a compassionate and patient-centered approach
• Strong organizational skills and attention to detail
• Keen understanding of scheduling and financial systems
• Proficiency in dental software and computer literacy

Responsibilities

• Attend comprehensive exams to assess patient treatment needs; when necessary, also be present during re-care exams to gain insight into ongoing treatment requirements
• Accurately enter treatment plans with the appropriate coding into the electronic medical record (EMR)
• Verify dental benefit eligibility, limitations, and provide payment estimates to assist in financial planning
• Escort patients to the consultation room, explaining their insurance coverage, including what’s covered and out-of-pocket costs
• Educate patients on their dental benefits, as needed
• Present case fees and available financial options, addressing any questions related to the procedure
• Ensure patients fully understand their treatment plan and resolve any concerns to encourage their commitment to proceeding with the treatment
• Create alerts in the EMR for Patient Care Coordinators detailing how treatment calculations were determined
• Document any approved discounts in the EMR to ensure the Billing Department is aware of the discounted components of the treatment plan and the reasons behind them
• Prepare the formal financial agreement, have the patient sign it, and scan into their file
• Organize and conduct a weekly meeting with the Oral Surgeon/s to review any outstanding cases requiring follow-up on treatment plans
• Maintain and update a recall list, following up with patients who haven’t scheduled an appointment within 3 weeks; ensure that anyone who cancels is added to the recall list
• Prepare and manage an unscheduled treatment report, sending letters to patients who have treatment plans, but haven’t scheduled in the past 3 months
• Perform any and all other duties as assigned

Benefits

• Highly competitive salaries & annual performance and compensation reviews
• Competitive health insurance and benefits, including medical, dental, vision, disability, and more
• 401k retirement savings plan that includes employer match
• Generous Paid Time Off, sick leave, and paid holidays
• Advance your career growth with opportunities in the most extensive growing oral surgery practice in the Northeast

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED