Treatment Coordinator

Rock Dental Brands•Little Rock, AR

1d•Onsite

About The Position

The Treatment Coordinator (TC) is a crucial member of the clinical team responsible for ensuring a seamless patient experience from initial contact through the treatment process. The TC plays a key role in leading new patient calls, managing pending and observation patients, providing financial presentations, and maintaining strong relationships with community partners and referring doctors. The TC ensures that all patients are informed, comfortable, and ready to start treatment. At Rock Dental Brands, we believe that every team member shares the most important job, because whether directly or indirectly, we are all crucial to the patient journey. We are a unified team with a commonly held desire to give patients positive, uplifting experiences that they will want to share with others. Our team members are committed to continuous learning. A valued-voice for both our patients and practices, our clinical teams enjoy a rewarding career, complete with educational and growth opportunities, flexibility and financial stability. We invest in our people to further their knowledge and improve our patients’ experiences. We may be a bit biased, but we think it’s one of the best companies to work for. We truly value our team members. We challenge them daily and celebrate their successes. What really sets us apart from most other jobs is the opportunity to work together as a team, to truly make a difference in our patients’ lives, and to help create smiles that will last a lifetime. We take great pride in our company’s culture because it’s so rich and deeply embedded in everything we do.

Requirements

Must be able to complete introductory calls to new patients three days prior to their scheduled appointment to gather key information and set expectations.
Must be able to develop rapport with patients by asking questions to uncover their treatment goals and address any concerns.
Must be able to confirm appointments and verify insurance benefits to ensure smooth coordination for the first appointment.
Must be able to take ownership of the pending and observation patient lists, working to get patients scheduled back into the clinic and ensuring follow-up is timely.
Must be able to utilize the pending and observation patient lists to fill empty chair time in the schedule by promoting same-day starts or follow-up appointments.
Must be able to ensure that all records (photos, models, x-rays) are complete and accurate for each new patient exam.
Must be able to ensure a patient-friendly experience during the records and treatment preparation process, making it engaging and light-hearted.
Must be able to serve as the patient advocate for Medicaid patients, ensuring they understand their benefits and treatment options.
Must be able to present financial options for patients, including full payment and monthly payment plans, while ensuring they understand the costs and value of treatment.
Must be able to overcome objections by focusing on the value of the treatment and the overall benefits to the patient.
Must be able to facilitate same-day starts, ensuring that the financial aspects of treatment are clear and agreed upon.
Must be able to maintain regular communication with referring doctors and community partners to ensure strong, consistent relationships.
Must be able to follow up with referring providers to share patient treatment progress and continue building partnerships.
Must be able to conduct office tours for new patients, introducing them to the team, highlighting key areas of the office, and making them feel comfortable.
Must be able to ensure that each new patient leaves feeling welcomed, understood, and excited about their treatment journey.

Nice To Haves

Ensure all marketing materials align with RDB Branding, Mission, and Vision.
Actively promote the office through community engagement and relationship-building with referring doctors, schools, and businesses.
Help drive word-of-mouth referrals by creating a positive patient experience that encourages repeat visits and referrals.

Responsibilities

Ensure all marketing materials align with RDB Branding, Mission, and Vision.
Actively promote the office through community engagement and relationship-building with referring doctors, schools, and businesses.
Help drive word-of-mouth referrals by creating a positive patient experience that encourages repeat visits and referrals.
Complete introductory calls to new patients three days prior to their scheduled appointment to gather key information and set expectations.
Develop rapport with patients by asking questions to uncover their treatment goals and address any concerns.
Confirm appointments and verify insurance benefits to ensure smooth coordination for the first appointment.
Take ownership of the pending and observation patient lists, working to get patients scheduled back into the clinic and ensuring follow-up is timely.
Utilize the pending and observation patient lists to fill empty chair time in the schedule by promoting same-day starts or follow-up appointments.
Ensure that all records (photos, models, x-rays) are complete and accurate for each new patient exam.
Ensure a patient-friendly experience during the records and treatment preparation process, making it engaging and light-hearted.
Serve as the patient advocate for Medicaid patients, ensuring they understand their benefits and treatment options.
Present financial options for patients, including full payment and monthly payment plans, while ensuring they understand the costs and value of treatment.
Overcome objections by focusing on the value of the treatment and the overall benefits to the patient.
Facilitate same-day starts, ensuring that the financial aspects of treatment are clear and agreed upon.
Maintain regular communication with referring doctors and community partners to ensure strong, consistent relationships.
Follow up with referring providers to share patient treatment progress and continue building partnerships.
Conduct office tours for new patients, introducing them to the team, highlighting key areas of the office, and making them feel comfortable.
Ensure that each new patient leaves feeling welcomed, understood, and excited about their treatment journey.