Treatment Coordinator

Guardian Dentistry Partners•White Settlement, TX

19h•Onsite

About The Position

The Treatment Coordinator is primarily responsible for ensuring patients understand and schedule for necessary treatment. This role involves coordinating communications between doctors and patients, assisting with building and maintaining a doctor/hygiene schedule, and handling patient inquiries, including insurance questions. The Treatment Coordinator will also organize and present patient treatment plans with financial obligations and obtain patient agreement. Additional duties may include assisting with general front office tasks.

Requirements

High school diploma
Legible handwriting for communications
Knowledge of Dental Software a plus
Office experience desired
Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members, and the community.
Effective verbal skills to communicate with patients and staff.
Team player.
Able to adapt to office policy improvements.
Conflict resolution experience.
Customer service or patient relations experience.
Quick response/accurate data entry.
Communicate all concerns to Office Manager.

Nice To Haves

Knowledge of Dental Software

Responsibilities

Conduct patient consultations.
Calculate fees for treatment based on various fee schedules.
Assist patients with financing options, insurance questions, and treatment concerns.
Maintain and use tickler file and delayed treatment file.
Notify patients when pre-estimates are received and schedule appointments after making proper financial arrangements.
Prepare treatment consent forms, including surgical, endodontic, and general consents.
Record chart entries from phone or in-person conversations.
Manage doctor charts for treatment plans, treatment conferences, letters, and phone calls.
Prepare financial treatment plans and present plan options to patients.
Assist with consultation appointments as directed by the doctor, including being present during the consultation.
Make all financial arrangements with the patient after the doctor has completed the consultation.
Set up appointments for patients with specialists/general dentists if indicated.
Coordinate with specialist's/general dentist's office, sending explanatory letters, x-rays, study models, etc.
Ensure the office knows the patient's status in the system at all times (e.g., scheduled treatment, deferred treatment).
Schedule patients for treatment at the appropriate time after specialist/general dentist completion.
Take phone calls from patients or specialists/general dentists with treatment-related questions.
Meet with the doctor daily to review the schedule, significant information, systems, and items needing attention.
Update insurance information for all patients.
Organize supporting materials for claim forms, such as radiographs or written narratives.
Assist the insurance coordinator with posting correct treatment codes for billing insurance.
Verify patient benefit eligibility and dental treatment history.
Monitor and ensure all dental office equipment is functioning properly.
Be an active participant in staff meetings.
Perform other tasks as assigned by the office manager.