Treatment Coordinator

Smile Doctors•Schaumburg, IL

8d•Onsite

About The Position

Hurley and Volk Orthodontics is seeking a Treatment Coordinator to join their growing team. This role is responsible for educating new patients regarding available treatment options, working out financial arrangements, and cultivating strong relationships. The ideal candidate will present orthodontic treatment plans, educate patients on the plan of treatment, and overcome objections. They will also understand the practice's policy on working with financials to educate patients on their payment options, work pending reports, and follow up with potential patients to schedule treatment. Additional responsibilities include preparation for patient exams, following up with patients to set up consultations or begin treatment, keeping schedules full, and coordinating patients referred to specialists for care prior to treatment as necessary. The role also involves assisting in Local Store Marketing and community events.

Requirements

High School diploma or equivalent required
Minimum one (1) year experience in sales or other service industry required
Ability to build rapport with patients
Ability to establish and maintain good working relationships with patients and coworkers
Excellent sales skills
Ability to talk to a person, not at a person

Nice To Haves

College education preferred
Bilingual a plus, but not required

Responsibilities

Present orthodontic treatment plans, educate the patient on the plan of treatment and overcome objections
Understand the practice's policy on working with financials to educate patients on their payment options
Work pending reports and follow up with potential patients to schedule treatment
Preparation for patient exams
Follow up with patients to set up consultations or begin treatment and keep schedules full
Coordinate patients referred to specialists for care prior to treatment as necessary
Assist in Local Store Marketing and community events