Treatment Coordinator

MAX Surgical Specialty Management • Warren, NJ

3d • Onsite

About The Position

Our practice, Riverside Oral Surgery, is seeking an enthusiastic and experienced Treatment Coordinator to join our team! This is a unique and exciting opportunity for individuals passionate about Oral Surgery and committed to delivering outstanding care.

Requirements

• High school diploma or equivalent required
• Previous experience working in a specialty dental office environment required
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Excellent interpersonal and communication skills, with a compassionate and patient-centered approach
• Strong organizational skills and attention to detail
• Keen understanding of scheduling and financial systems
• Proficiency in dental software and computer literacy

Responsibilities

• Provide patients with information about treatment options and associated costs.
• Act as a liaison between the Oral Surgeons and patients, gathering patient details, coordinating treatment plans with the Oral Surgeon, and presenting these plans to patients.
• Assist in negotiating financial arrangements with patients.
• Attend comprehensive exams to assess patient treatment needs; when necessary, also be present during re-care exams to gain insight into ongoing treatment requirements.
• Accurately enter treatment plans with the appropriate coding into the electronic medical record (EMR).
• Verify dental benefit eligibility, limitations, and provide payment estimates to assist in financial planning.
• Escort patients to the consultation room, explaining their insurance coverage, including what’s covered and out-of-pocket costs.
• Educate patients on their dental benefits, as needed.
• Present case fees and available financial options, addressing any questions related to the procedure.
• Ensure patients fully understand their treatment plan and resolve any concerns to encourage their commitment to proceeding with the treatment.
• Create alerts in the EMR for Patient Care Coordinators detailing how treatment calculations were determined.
• Document any approved discounts in the EMR to ensure the Billing Department is aware of the discounted components of the treatment plan and the reasons behind them.
• Prepare the formal financial agreement, have the patient sign it, and scan into their file.
• Organize and conduct a weekly meeting with the Oral Surgeon/s to review any outstanding cases requiring follow-up on treatment plans.
• Maintain and update a recall list, following up with patients who haven’t scheduled an appointment within 3 weeks; ensure that anyone who cancels is added to the recall list.
• Prepare and manage an unscheduled treatment report, sending letters to patients who have treatment plans, but haven’t scheduled in the past 3 months.
• Perform any and all other duties as assigned.

Benefits

• Highly competitive salaries & annual performance and compensation reviews
• Competitive health insurance and benefits, including medical, dental, vision, disability, and more
• 401k retirement savings plan that includes employer match
• Generous Paid Time Off, sick leave, and paid holidays
• Advance your career growth with opportunities in the most extensive growing oral surgery practice in the Northeast

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED