Treatment Coordinator

Swish Dental•Austin, TX

4d•Onsite

About The Position

The Swish Dental team is looking for a highly motivated Treatment Coordinator to join our team. This role involves maintaining a clean and welcoming studio environment, assisting in coordinating patient flow, and embodying a 'team first' and 'patient first' attitude. The Treatment Coordinator will collaborate with the clinical team on charting and coding, analyze and modify treatment plans based on insurance, present and schedule procedures, manage payment plans, collect payments, and handle insurance claims. They will also be responsible for setting up new patient accounts, managing correspondence, completing end-of-day duties, and addressing patient concerns regarding treatment, insurance, or balances. Effective communication with patients and coworkers, continuous learning, and a willingness to train others are essential. Other duties may be assigned as needed.

Requirements

Fluent in English; verbal and written
Reliable transportation to ensure punctual attendance
Excellent telephone etiquette and skills
Detail Oriented
Familiarity with dental terminology
Willingness to cover shifts at locations not typically assigned
High school diploma or equivalent required
1+ years of dental experience required

Nice To Haves

Associate degree or higher preferred
1+ years of customer service experience preferred
CPR and/or BLS certification preferred

Responsibilities

Maintain a clean, welcoming studio environment
Assist in coordinating studio patient flow
Maintain a “team first” and “patient first” attitude
Collaborate with the clinical team to chart and code according to the ADA coding guidelines
Analyze and modify treatment plans to reflect insurance coverage and limitation details
Present and schedule clinical procedures
Administer and set up payment plan agreements for financed patient treatment
Collect and post payments
Create, send, and manage insurance claims
Set up accounts and create charts for new patients
Upload correspondence from specialists to patient file; follow up on returned correspondence
Complete end of day duties to ensure preparation and success the following day
Address patient concerns regarding recommended treatment, insurance coverage, or balances due
Communicate with patients and coworkers clearly and efficiently
Continuously increase knowledge and skills
Willingness to train others
Other duties as assigned