Treatment Coordinator

Smile Brands•Lake Worth, TX

4d•Onsite

About The Position

At Monarch Dental supported by Smile Brands, we believe the patient experience starts long before treatment begins. Our Lake Worth team is looking for a experienced, compassionate, organized, and relationship-focused Treatment Coordinator who can help patients feel confident and supported throughout their dental care journey. In this role, you’ll be the connection between patients and the clinical team — helping patients understand treatment, navigate financial options, and feel genuinely cared for every step of the way. At Smile Brands, you’ll enjoy the support and stability of a nationally recognized organization while working in a collaborative, patient-focused practice environment. Our Lake Worth office is committed to delivering exceptional care while creating a welcoming and supportive experience for both patients and team members alike.

Requirements

Strong communication and customer service skills
A patient-first mindset with the ability to build relationships and create comfort
Highly organized with the ability to multitask in a fast-paced environment
Positive attitude and team-oriented approach

Nice To Haves

Dental, orthodontic, healthcare, or insurance experience preferred
Experience presenting treatment plans and discussing financial arrangements is a plus

Responsibilities

Welcome patients with professionalism, warmth, and a positive first impression
Build trust with patients by helping them understand recommended treatment plans and next steps
Coordinate and schedule treatment appointments to support both patient needs and office flow
Verify insurance benefits and clearly explain coverage, estimated costs, and payment options
Assist patients with financing arrangements and help make treatment accessible
Partner closely with doctors, hygienists, and team members to deliver a seamless patient experience
Follow up with patients regarding pending treatment and continuing care opportunities
Maintain accurate patient records and support day-to-day front office operations