Treatment Coordinator - Cosmetic Dentistry of Hayward

American Dental Companies•Hayward, CA

5d•Onsite

About The Position

At Cosmetic Dentistry of Hayward, we believe dental care works best when patients feel informed, comfortable, and supported throughout their journey. Our 2-doctor, 5-operatory practice is highly team-oriented, collaborative, and fast-paced. We are passionate about delivering exceptional clinical care and clear, patient-first communication. We are hiring immediately for a dynamic Treatment Coordinator to join our growing team and act as the vital bridge between our clinical expertise and our patients' peace of mind.

Requirements

1+ years of experience working as a Treatment Coordinator or Financial Coordinator in a dental office.
Proven experience with insurance verification and a strong comfort level explaining complex policy limits to patients.
Solid familiarity with advanced and cosmetic dental cases (implants, crowns, bridge work, and oral surgery).
Exceptional communication skills with a knack for building trust, calm reassurance, and long-term patient relationships.
Highly detail-oriented and skilled at managing busy schedules without feeling rushed.

Nice To Haves

Proficiency with modern dental office management software (e.g., Dentrix, Open Dental, or Eaglesoft).

Responsibilities

Present and clearly explain comprehensive dental treatment plans (including implants, bone grafts, bridges, and crowns) with empathy and expertise.
Assist patients in navigating insurance coverage, coordinate third-party financing options (e.g., CareCredit), and structure manageable payment plans.
Actively verify dental insurance benefits and confidently break down breakdowns of coverage to patients.
Coordinate and schedule advanced dental procedures to maintain smooth patient flow and meet daily practice production goals.
Partner closely with our 2 doctors and the clinical team to ensure seamless handoffs, preparation, and patient follow-up care.