Treatment Coordinator Ortho

First Choice Dental • Madison, WI

7d

About The Position

The Treatment Coordinator Ortho plays a pivotal role in bridging the gap between patients and orthodontic care providers by facilitating clear communication and ensuring a seamless treatment journey. This position is responsible for educating patients about their orthodontic treatment options, financial plans, and scheduling, thereby enhancing patient understanding and satisfaction. The coordinator acts as a liaison between the clinical team and patients, managing treatment plans and follow-ups to optimize patient outcomes. By maintaining detailed records and coordinating insurance and payment processes, the role supports the financial health of the practice. Ultimately, the Treatment Coordinator Ortho ensures that patients receive timely, personalized care while contributing to the overall efficiency and success of the orthodontic practice.

Requirements

• High school diploma or equivalent; associate degree or higher in a related field preferred.
• Previous experience in a dental or orthodontic office, particularly in a patient coordination or administrative role.
• Strong understanding of orthodontic terminology, treatment processes, and insurance procedures.
• Excellent communication and interpersonal skills to effectively interact with patients and clinical staff.
• Proficiency with dental practice management software and standard office productivity tools.

Nice To Haves

• Experience as a Treatment Coordinator or in dental office administration.
• Experience with orthodontic-specific software.
• Knowledge of medical billing and coding related to orthodontic services.
• Bilingual abilities to support diverse patient populations.
• Demonstrated skills in conflict resolution and patient education.

Responsibilities

• Educate patients on orthodontic treatment options, procedures, and expected outcomes to facilitate informed decision-making.
• Coordinate patient appointments, treatment schedules, and follow-ups to ensure timely and efficient care delivery.
• Manage financial arrangements including insurance verification, payment plans, and billing inquiries to support patient affordability and practice revenue.
• Maintain accurate and up-to-date patient records, treatment plans, and documentation in compliance with healthcare regulations.
• Collaborate closely with orthodontists, dental assistants, and administrative staff to streamline patient flow and enhance the overall patient experience.

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree