Treatment Coordinator / Case Manager

Dream Dental•Goodlettsville, TN

14h•Onsite

About The Position

Dream Dental is looking for an experienced, motivated, and goal-oriented Treatment Coordinator / Case Manager to join our growing team in Goodlettsville, Tennessee! This is an excellent opportunity for someone who thrives in a fast-paced, patient-focused environment and is passionate about helping patients move forward with treatment while supporting office growth and production goals. We are a busy, established practice with 3 doctors, a strong patient base, supportive leadership, and excellent long-term growth opportunities.

Requirements

Previous dental treatment coordinating/case management experience required
Strong understanding of dental insurance and treatment presentation
Experience with third-party patient financing platforms including: CareCredit, Sunbit, Cherry
Strong communication and sales skills
Organized, detail-oriented, and comfortable in a goal-driven environment
Ability to multitask and perform well in a busy office setting
3+ years of dental business office experience.
High school diploma or equivalent.
Knowledge of dental terminology.
Knowledge of dental office procedures.
Knowledge of accounting and administrative principles and procedures.
Knowledge of dental practice management software preferred.

Nice To Haves

Management or supervisory experience preferred.

Responsibilities

Present and discuss treatment plans confidently and compassionately
Educate patients on treatment needs and help guide them toward moving forward with care
Build patient trust and improve case acceptance (“getting the yes”)
Coordinate and optimize the doctor schedule for productivity and production goals
Monitor and help achieve office KPIs and daily/monthly goals
Assist patients with financing options and payment arrangements
Work closely with the clinical and front office teams to ensure smooth patient flow and communication