Treasury Support Specialist II

First Interstate BancSystem•Meridian, ID

11d

About The Position

The Treasury Support Specialist II provides technical and operational support for First Interstate Bank customers and branch personnel. As part of a team, the position supports Treasury account setup, ongoing maintenance, customer consultation, and customer training. The role manages customer relationships from onboarding through continued support, responds to customer questions, and helps resolve routine and complex issues. It also supports new products, processes, procedures, special projects, upgrades, and conversions, working closely with branch personnel and business banking officers.

Requirements

High school diploma or GED.
1–3 years of related experience, training, and/or an equivalent combination of education and experience.
Ability to deliver exemplary customer service in a professional environment and assess customer needs.
Strong computer and technical skills, including Microsoft Office.
Exceptional customer service and communication skills.
Ability to work as part of a team and multitask in a fast-paced environment.
Flexible, self-starting approach and strong problem-solving abilities.
Strong financial acumen and sound judgment.
Ability to read, analyze, and interpret business periodicals, contracts, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Excellent written and verbal communication, interpersonal, presentation, and training skills.
Extensive understanding of business and financial fundamentals, intermediate accounting skills, mathematical aptitude, and spreadsheet skills.
Ability to calculate figures such as discounts, interest, commissions, and percentages.
Ability to solve practical problems in situations with limited standardization and interpret written, oral, diagram, or schedule instructions.
Proven team-oriented skills and commitment to the success of First Interstate Bank strategic initiatives.
Ability to meet the role’s physical demands, including frequent keyboard and mouse use and occasional lifting up to 10 pounds; reasonable accommodations are available.

Nice To Haves

Sales and business development experience, including knowledge of First Interstate Bank’s network and delivery systems.

Responsibilities

Provide in-depth technical and operational support to Treasury customers and branch personnel.
Manage customer relationships from setup through completion, maintenance, and ongoing support.
Process and onboard customer agreements, applications, and maintenance forms daily.
Assist business clients with their existing Treasury relationships.
Respond promptly to client calls and correspondence about Treasury products.
Handle internal and external customer service calls and messages received through various channels.
Follow internal policies, procedures, training, and practices supporting regulatory compliance, particularly for job-specific duties.
Research non-routine and complex system or customer problems and communicate findings and resolutions to customers and/or the Treasury Solutions Business Manager.
Support the development and implementation of new products, processes, and procedures.
Serve as a subject-matter expert on special projects, upgrades, and conversions.
Work cooperatively with branch personnel and business banking officers on questions related to Treasury products.

Benefits

Paid time off accrues immediately, with no waiting period; new hires accrue approximately 18 days per year, inclusive of paid sick time.
Paid federal holidays, up to 11 per year.
Child Care Assistance Program for eligible dependents.
Monthly wellness stipend for eligible employees toward a fitness club membership or exercise-related classes.
Medical insurance.
Dental insurance.
Vision insurance.
Short-term and long-term disability benefits.
Life insurance.
Flexible spending accounts.
Health savings account.
Employee assistance program.
401(k).