Treasury Support Specialist I

Glacier Bancorp, Inc.•Coeur d'Alene, ID

4d•Onsite

About The Position

The Treasury Support Specialist is responsible for the day-to-day servicing and operational support of all Treasury Management products and services. This role serves as a primary point of contact for business customers, ensuring timely and accurate response to inquiries and service requests related to treasury services. This is a customer-focused position requiring a technical capacity. This position supports Mountain West Bank’s mission to deliver exceptional customer experiences. This role offers comprehensive training, competitive benefits and growth opportunities, as well as the opportunity to make a difference with every customer interaction. This position is designed for individuals who embody a customer-first mindset with genuine enthusiasm. We are seeking applicants who demonstrate clear communication, provide top-notch customer service skills and have impeccable manners. This position reports to the e-banking Administrator. Career growth includes roles such as a Treasury Risk Analyst, Treasury Support Representative, Senior Treasury Management Specialist and many more! This is a full-time 40 hour per week hourly position. Rate of pay depends on experience.

Requirements

High school diploma or equivalent
Minimum 2 years of experience in banking or financial services, preferably in a customer support or sales support capacity
Minimum 2 years of previous customer service experience
Embodies a customer-first mindset with genuine enthusiasm for assisting customers.
Excellent communication and customer service skills both verbal and written to maintain a heavy volume of correspondence, personal contact, and telephone communication.
Good knowledge of Word and Excel
Ability to maintain strict confidentiality
Ability to multi-task and handle complex tasks efficiently.
Strong organizational skills.

Nice To Haves

Jack Henry
ACH Operating Rules
Good understanding of banking regulations and compliance
TechXpert Certification

Responsibilities

Uphold and actively promotes the bank’s core beliefs, core values, and customer service standards, collectively known as “Our Compass.”
Support our community through department fundraising activities or volunteering during bank sponsored events.
Provide exceptional customer service while displaying genuine enthusiasm, empathy, and compassion. Ensures each and every customer interaction adheres to our customer service standards.
Provide ongoing support and resolution for Treasury Management services, including account maintenance, product setup, and issue troubleshooting.
Educate customers on the risks, features, and operational requirements of Treasury Management services to ensure informed usage and compliance.
Install equipment and train customers on all treasury management products.
Monitor inventory of equipment to maintain a proper supply for the treasury management department.
Maintain accurate and up-to-date documentation for all accounts and services within the Treasury Management portfolio.
Provide backup support to eBanking as needed during high-volume periods or staff absences.
Becomes educated with all bank products and services to provide excellent customer service, retain customers, and cross-sell products as appropriate.
Remain informed of and conform to all applicable policies and procedures, including security.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control