Treasury Solutions Operational Specialist

Renasant Bank • Nashville, TN

3d • Hybrid

About The Position

The Treasury Solutions (TS) Operational Specialist role is responsible for delivering exceptional customer service to our internal customers through supporting various platforms and processes utilized in the Treasury Solutions Operational area. Location listed is preferred office location but other locations within the Renasant footprint may be considered based upon convenience and business necessity.

Requirements

• A high school diploma or equivalent
• A minimum of 3 years of banking experience
• Ability to develop rapport easily with peers and internal partners
• Detailed oriented
• Advanced written and verbal communication skills
• Strong problem solving skills
• Ability to utilize various systems and software, including but not limited to Microsoft Office products
• Ability to work with others as a team
• Ability to organize and prioritize to achieve goals
• Ability to resolve questions and issues with little supervision
• Ability to understand and apply policies and procedures and federal/state regulations

Nice To Haves

• Bachelor’s degree is preferred

Responsibilities

• Assist internal and external customers with their inquiries and questions related to their Treasury services
• Perform system setup of all TS product and/or service request submitted by our sales team
• Provide exceptional customer service experience for all TS Clients
• Resolve banker/sales requests through proficient use of various Treasury Solutions platforms
• Research client process issues to determine issue/impact and navigate within the organization and/or vendor for appropriate resolution
• Remain current and knowledgeable on all Treasury Solutions products and services
• Be a resource within the TS teams and bank of operational processes and procedures
• Perform other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED