Treasurer's Office - Compliance and Research Specialist

Arlington County VA•Arlington, VA

3d•Onsite

About The Position

The Arlington County Treasurer’s Office is seeking a Treasury Program Specialist I - Compliance and Research Specialist to assist with the collection of delinquent accounts and participate on the call center team within the Compliance Division of the Arlington County Treasurer’s Office. The employee will perform a variety of front-line customer service, compliance, administrative and/or technical support duties to assist in the collection and processing of delinquent taxes and fees. The Treasurer's Office serves an ethnically and culturally diverse population that includes a large number of Spanish-speaking clients for whom English is a second language.

Requirements

High School Diploma/GED, or equivalent
Considerable experience in performing responsible administrative support activities, preferably in customer service roles and/or working directly with the public
Effective verbal and written communication skills
Flexibility
Coachability
Self-motivation
Critical-thinking skills
Ability to remain professional and calm in a high-volume, fast-paced customer service environment
Ability to identify and prioritize the tasks necessary to meet long- and short-term objectives
Effective time management and multitasking skills
Adept with technology and with using multiple complex systems at the same time
Ability to elicit, understand, and advocate for customer needs
Pre-employment criminal records check (including criminal record, driving record, education, professional licensure, and credit history)

Nice To Haves

Bilingual proficiency (English and Spanish)
Experience using a wide range of software programs, specifically Microsoft Office Suite or similar software
Experience working directly with the public explaining policies, procedures and/or tax regulations to customers

Responsibilities

Contacting debtors regarding delinquent accounts
Responding to inquiries received in person, by email, and by phone in a call center environment
Explaining tax policies and regulations
Conducting skip traces to determine debtors' whereabouts
Referring customers to other County and/or State agencies as needed
Submitting delinquent accounts for lien and seizure when appropriate
Providing customer service to internal and external stakeholders
Providing coverage for the Compliance window and performing related administrative functions as scheduled, including supporting alternate assignments during high-demand periods
Performing additional duties as assigned to support the Compliance Division’s ability to meet annual performance goals
Assisting with the training of new team members by sharing knowledge and best practices to promote a consistent, high-performing work environment