Treasury Mgmt Ops Specialist I

Tri Counties Bank•Chico, CA

6d•Onsite

About The Position

The Treasury Management Operations Specialist I reports directly to the Treasury Management Operations Manager. This position is responsible for providing superior customer service, customer training, onboarding support, and legal service agreement support to the Bank’s Treasury Management clients, Business Express clients, branch employees and Sales Officers. This role includes service and support for all aspects related to our business online banking platforms, as well as all Treasury Management products and services, such as Commercial Center, Remote Deposit Capture, Wire Transfers, ACH file initiation, and Lockbox directly for the customer. Additionally, they provide support to the Treasury Sales and Product Delivery teams, including customer service agreement completion and system access enablement for the Bank’s treasury services. This role requires basic product technical, legal, and compliance understanding of the bank’s treasury management products and services. Performs other designated tasks within the Treasury Management business as assigned.

Requirements

High school diploma or GED required
0 - 2 years of relevant experience within banking / financial services (preferred), specifically within an operational capacity.
MS Office Suite, and general computer program capabilities.
Ability to learning new computer technical skills.
Ability to be trainable and retain system knowledge from multiple computer programs.
Ability to talk with customers and navigate through multiple computer systems simultaneously.
Ability to solve entry level Treasury Customer problems such as password resets, ooba resets, pin resets and basic system trouble shooting.

Nice To Haves

undergraduate degree preferred

Responsibilities

Processes, reviews and tracks input of business customer online banking agreements.
Provides excellent customer service to our Treasury and Business Express clients while also assisting Branch employees while adhering to WISE service standards.
Understands and follows operating procedures for all business online banking products.
Provides guidance to our customers around RDC, ACH and Wire processing to ensure transactions are accurate, appropriate based on customer risk limits, and regulatory controls.
Identifies and resolves client issues; acting as a liaison between the client, sales officers, vendors, and Relationship Managers to ensure the delivery of uncommon service and to meet client needs.
Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; and accepts responsibility for own actions.
Coach customers on Remote Deposit Capture processing guidelines and help troubleshoot any errors that customer encounters.
Provides training for staff and business online banking customers as necessary.
Completes daily, weekly, monthly and all internal tasks associated with but not limited to safety and soundness with regards to internal Audit, Compliance and all bank regulations.
Assists with script testing and validation process for new releases to online banking platform.
Consistently applies excellent decision-making techniques pertaining to inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits
Maintains a current understanding of state and federal regulations including but not limited to Bank Secrecy Act (BSA), Suspicious Activity Reporting (SAR), Office of Foreign Asset Control (OFAC), Customer Identification Policy (CIP), National Automated Clearing House Association (NACHA), Gramm-Leach-Bliley Act (GLBA), Non-public Personal Information (NPPI) and Health Insurance Portability and Accountability Act regulations as related to Business Associate Agreements.
Refers customers to Treasury Management Officer when appropriate for new products
Performs other duties as assigned.