Treasury Management Team Lead

Genesee Regional Bank•Rochester, NY

9d•Onsite

About The Position

The Treasury Management Team Leader is responsible for the bank’s cash management, electronic banking and merchant services products, implementation, project management and ongoing client support. This is a “working” Team Lead position.

Requirements

Bachelor’s Degree and a minimum of 6 years in banking including a minimum of 2 years of Treasury Management or similar commercial banking sales or service experience, or the equivalent combination of education and experience.
Provide a remarkable client experience.
Greet clients with warmth, genuine interest and a smile.
Lead by example.
Identify current or potential problems, take ownership and see them through to resolution.
Act as a unified team.
Possess strong interpersonal skills including the ability to proactively communicate with and help others, within and across departments.
Ability to work independently.
Seek and incorporate feedback on your performance from management, coworkers and clients.
Demonstrated PC literacy.
Excellent verbal and written communication skills.
Ability to conduct effective meetings with small business clients and prospects to uncover needs and present solutions.
Working knowledge of Banking Policies and Procedures.
Demonstrated organization and project management skills.
Ability to manage multiple priorities, maneuvering quickly between tasks.

Responsibilities

Oversee the daily operation and management of the Treasury Management team.
Manage the sales activities and efforts of the Treasury Management Specialists.
Create reporting metrics to be used by Senior Management.
Work closely with other Bank departments relative to any operational issues of the Treasury Management Team.
Participate in Bank-wide projects as needed.
Provide sales support to the Commercial Relationship Managers including product demonstrations, and implementation of the more complex commercial clients.
Administer the bank’s Virtual Check Deposit service including set up, client implementation and training, 1st level customer support, compliance, reporting and overall product management.
Administer the bank’s ACH origination program including set up, implementation and training as well compliance with NACHA guidelines, oversight of credit risk procedures, monthly activity monitoring, 1st level customer support and overall product management.
Administer the bank’s Merchant Services program including set up, implementation, training, 1st level customer support, statements and overall product management.
Provide ongoing customer treasury management education through calls, site visits and communication regarding security, new products offerings and enhancements.
Manage the bank’s CDARS/ICS programs including interfacing with clients for set up, documentation, rollovers, and overall product management.
Administration of Treasury Management’s products including set up, implementation, and 1st level customer support.
Manage the Account Analysis process for commercial banking clients including account set up, monthly billing and ongoing maintenance.
Provide support for additional treasury management products (Positive Pay, Lease Security, Lockbox arrangements, Smart Pay, Remit Plus etc.) including implementation, documentation, 1st level customer support and overall product management.
Support the Commercial Relationship Associate team in providing 1st level support to clients related to more complex treasury management needs and technical support.
Develop and document processes and procedures to improve workflow and ensure compliance with required regulations.
Maintain the department’s Vault page.
Active participation in demonstrating the behaviors outlined in the GRB Experience.
Meet expectations in performance, productivity and quality standards.
Utilize nCino to track and document client interactions and sales activities.
Stay current on competitive market conditions, products and solutions.
Hire, train and motivate staff.
Other duties as assigned.