Treasury Management Support Specialist

CTBC Bank Corp USA•Los Angeles, CA

6d•$22 - $28•Onsite

About The Position

Responsible for first line assisting of external and internal clients with Commercial Banking & Treasury Management (CBTM) products and services related inquiries. Responsible for leading projects related to CBTM products & services, on boarding new online banking clients, providing remote technical assistance to clients, monitoring system performance, reporting, data analytics, client outreach and client training.

Requirements

Bachelor’s degree or equivalent experience
2+ years of Electronic Banking, Banking Operations, or equivalent experience.
Extensive knowledge of information technology, operating procedures, and systems.
Excellent mathematical, computer, analytical, and problem-solving skills
Strong analytical ability to use logic and reasoning to solve problems.
Excellent customer service and phone etiquette.
Strong written and verbal communication skills.
Willingness to adapt to change and the ability to learn quickly.
Strong technical and organizational skills to support the full suite of products and services.
The ability to manage workflow and complete projects within the allotted timeframes.
Excellent attention to detail and accuracy.
Ability to take ownership of client requests and provide excellent customer service.
Ability to work independently yet closely with other staff.
Working knowledge of Microsoft Office Programs (Word, Excel, PowerPoint, and Outlook).

Nice To Haves

Mandarin Speaking Preferred

Responsibilities

Handle in-bound customer service inquiries, training and support requests pertaining to Treasury Management & Internet Banking products and services, while ensuring customer service quality.
Trouble-shoot customer online banking account issues pertaining to Treasury Management & Internet Banking products and services.
Timely responses and dedicated support for all incoming communications via phone, Microsoft Teams, email and online.
Provide remote technical assistance to clients.
Complete new client setup and/or deletion requests and client training in all related to Treasury Management products and services.
Serves as a subject matter expert on system capabilities, client onboarding process & worksheets and bank agreements related to Treasury Management services.
Reviews and ensures the completeness and accuracy of signed customer agreements, maintenance requests and cancelation forms.
Assists with completion of daily and monthly tasks that support the Internet Banking and Treasury Management functions.
Monitor product vendor communications on system enhancements, scheduled maintenance, added features and functionality.
Assist in fulfilling the department’s audit requirements and ensure the implementation and completion of agreed audit recommendations.
Assist with project coordination (internal or with third party technology vendors).
Works with sales and lending team officers, branch staff, marketing and other departments in support customer inquiries.
Provide support to sales officers in creating pro-forma reports to on-board potential clients.
Provide support to department employees in all areas of Electronic Banking and Treasury Management products and services.
Maintain relevant working knowledge of industry practices pertaining to the full suite of products and services offered.
Perform other duties as assigned.
Responsible for adherence to all compliance programs, including but not limited to, completion of all required and assigned training modules by established due dates.
Understand and comply with requirements of all laws and regulations applicable to the position.