Treasury Management - Support Specialist I

NBH Bank•Kansas City, MO

19h•Hybrid

About The Position

This position is ideal for someone looking to build a career in Treasury Management. The company will provide training and coaching throughout the onboarding experience, as well as on the job. As success is demonstrated, there will be opportunities for advancement within the organization. As a Treasury Management Support Specialist, you will work with and through others, building and maintaining relationships. You will also need to operate as an effective communicator, who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently and working within established guidelines. As a Treasury Management Support Specialist, you will be responsible for receiving inbound Treasury Management calls and assisting clients with the use of all Treasury Management services while seamlessly creating a high level of client satisfaction. You will be responsible for the implementation, daily support, training and technical assistance of Treasury Management products including Remote Deposit Capture, ACH, Wire transfers, Positive Pay and Business Online Banking. Troubleshooting and responding to inquiries and problems of a moderately complex and technical nature received via phone call and email. As a Treasury Management Support Specialist, you will effectively manage client issues identified in the production environment and ensure all technical support needs are addressed in a timely fashion. You will be expected to provide ongoing white-glove support of all Treasury Management products, educating both clients and associates. Having the ability to communicate effectively via email by utilizing proper grammar and punctuation skills is a must, as is interacting with others (co-workers, management, clients, and vendors) in a professional and tactful manner including treating them with respect and consideration regardless of their status or position. Additionally, you will maintain knowledge of banking products/services and consistent compliance with regulations and bank policies and procedures related to the position.

Requirements

High School diploma or equivalent
1+ year of relevant job experience with Treasury Management or financial services
A passion for providing outstanding client service and the ability to teach others to do the same
Ability to perform within a complex, multi-functional technical environment
Excellent business communication skills
Strong detail orientation
Sound judgment and decision-making abilities
Ability to organize, prioritize and meet deadlines
Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

Nice To Haves

2+ years of relevant job experience with Treasury Management Operations or Support
Experience with bank call center/client servicing
Banking Center experience
Basic knowledge of financial services compliance
Excellent communication and interpersonal skills
Excellent organizational and problem solving skills
Strong oral and written communication skills
Proficient in MS Office applications which include Outlook, Word and Excel
Ability to handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment
Ability to teach or foster development in others
Heightened problem solving abilities
Must be self-directed and able to prioritize multiple duties
Performs duties with minimal supervision
Highly dependable and responsible with accuracy and attention to detail

Responsibilities

Receiving inbound Treasury Management calls and assisting clients with the use of all Treasury Management services
Implementation, daily support, training and technical assistance of Treasury Management products including Remote Deposit Capture, ACH, Wire transfers, Positive Pay and Business Online Banking
Troubleshooting and responding to inquiries and problems of a moderately complex and technical nature received via phone call and email
Effectively manage client issues identified in the production environment and ensure all technical support needs are addressed in a timely fashion
Provide ongoing white-glove support of all Treasury Management products, educating both clients and associates
Communicate effectively via email by utilizing proper grammar and punctuation skills
Interact with others (co-workers, management, clients, and vendors) in a professional and tactful manner
Maintain knowledge of banking products/services and consistent compliance with regulations and bank policies and procedures related to the position