Treasury Management Support Representative II

First Financial Bank • Antis Township, PA

1d • Onsite

About The Position

This position provides client support to external and internal customers for all Treasury Management Products. As a Treasury Management Client Support Representative, the incumbent must understand and maintain knowledge of call queues and products while utilizing all resources available. The role is responsible for providing high-quality, high-touch telephone and written customer service to business and commercial clients regarding inquiries, complaints, and requests related to deposit and treasury services. This includes identifying and resolving customer issues/problems in a prompt and timely manner, and handling both inbound and outbound customer communications. The candidate will serve as a primary client contact for Treasury Management products and services, facilitating the resolution of client issues/problems, and maintaining a working knowledge of the organization, products, services, and policies.

Requirements

• At least 60 hours of college credits OR at least 1 year of banking or call center experience
• Ability to provide high-touch, professional, reliable and prompt customer service to First Financial commercial clients
• Ability to master all call queues and programs with little assistance
• Excellent written/verbal communication skills
• Excellent customer service skills
• Proficiency in Windows based applications
• Ability to meet training standards
• Analytical skills geared toward problem solving
• Time management skills
• Prioritization skills

Nice To Haves

• At least one year of strong customer service experience, preferably in financial services or related field

Responsibilities

• Understand and maintain knowledge of call queues and products
• Utilize all resources available
• Provide high-quality, high-touch telephone and written customer service to business and commercial clients regarding inquiries, complaints, and requests related to deposit and treasury services
• Identify and resolve customer issues/problems in a prompt and timely manner
• Handle both inbound and outbound customer communications
• Serve as a client contact regarding Treasury Management products and service
• Facilitate resolution of client issues/problems
• Maintain a working knowledge of the organization, products, services and policies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree