Treasury Management Support Representative I
About The Position
This position provides client support to external and internal customers for all Treasury Management Products. As a Treasury Management Client Support Representative, the incumbent must understand and maintain knowledge of call queues, and products while utilizing all resources available. Will be responsible for providing high-quality, high-touch telephone and written customer service to business and commercial clients regarding inquiries, complaints, and requests related to deposit and treasury services; identifying and resolving customer issues/problems in a prompt and timely manner, while handling both inbound and outbound customer communications. The candidate will serve as a client contact regarding Treasury Management products and service, facilitating resolution of client issues/problems; Maintain a working knowledge of the organization, products, services and policies.
Requirements
- 6 months’ work experience
- Strong customer service and/or administrative experience, preferably in financial services or related field
- Ability to provide high-touch, professional, reliable and prompt customer service to First Financial commercial clients
- Excellent written/verbal communication and customer service skills
- Proficiency in Windows based applications
- Ability to meet training standards
- Analytical skills geared toward problem solving
- Time management and prioritization skills
Nice To Haves
- Banking experience preferred
Responsibilities
- Providing high-quality, high-touch telephone and written customer service to business and commercial clients regarding inquiries, complaints, and requests related to deposit and treasury services
- Identifying and resolving customer issues/problems in a prompt and timely manner
- Handling both inbound and outbound customer communications
- Serving as a client contact regarding Treasury Management products and service, facilitating resolution of client issues/problems
- Maintaining a working knowledge of the organization, products, services and policies
- Navigating all call queues assigned to Treasury Management Client Support
Benefits
- Investment in employee development
- Dynamic work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
