Treasury Management Services Specialist I

Camden National Bank • Gardiner, ME

2d • Onsite

About The Position

The primary purpose of this position is to provide customer support for all Treasury Management products and services and to assist the Treasury Management services team with daily functions and tasks. This may also include support to bank employees as well as customers including training, technical support and new service requests. TM products and services include, but are not limited to Online Banking, e-statements, online wires, ACH processing, Remote Deposit Capture, Positive Pay and Account Reconciliation, EDI Reports, Enhanced Account Analysis, and Lockbox services.

Requirements

• Working knowledge of Treasury Management products and services listed above.
• 2+ years of experience in customer service, treasury management or operations related position.
• Excellent verbal, written and interpersonal communications skills.
• Courteous and tactful due to the type, nature and frequency of contact with clients.
• Ability to train customers over the phone or in person.
• Adequate computer and technical skills to be able to do simple troubleshooting such as browser updates and resolving other technical issues with Online Banking or Remote Deposit Capture.
• Strong customer service and problem-solving skills.
• Strong time management skills, the ability to multi-task, prioritize workload and maintain accuracy.
• Capacity to learn new computer systems and software.

Nice To Haves

• Associate or Bachelor’s degree preferred, but not required.
• Professional certifications or prior experience may offset higher education.

Responsibilities

• Answer phone and email support inquiries for all Treasury Management products and services.
• Research requests as needed by engaging appropriate departments to provide a thorough response to the client.
• Implement new services as requested by the Treasury Management sales team and provide follow up training to the client.
• Review documents to ensure all necessary authorizations are received and are properly completed.
• Use bank systems to appropriately file documentation.
• Complete annual RDC and ACH operational reviews.
• Assist sales team with relationship reviews by gathering product and services usage by customer.

Benefits

• Robust medical, dental, and vision insurance packages
• Generous time off, including paid federal holidays and paid day off for your birthday
• 401(k) retirement savings plan
• Tuition reimbursement, professional development, and career growth opportunities
• Employee assistance program
• Comprehensive wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree