Treasury Management Service Specialist

Old National Bank•Joliet, IL

1d•Onsite

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Requirements

Associate’s or Bachelor’s degree and/or H.S. Diploma/GED with equivalent work experience.
Strong knowledge of Treasury Management products and services.
Proven ability to troubleshoot hardware and software issues.
Ability to communicate with business clients on complex technical solutions.
3-5 years of experience in business banking products and services.
Proficient in using internet browsers.
Strong attention to detail.
Works independently using standard practices and procedures.

Responsibilities

Work directly with Treasury Management client and internal associates to provide first point of contact service and support to TM service needs.
Assessment of need, determine best approach to address clients concern, and work with the client to remedy any issues associated with the TM services.
Focus on issues resolution and high client satisfaction as well as escalation of concerns when immediate servicing needs cannot be accomplished.
Address clients service needs with high quality to maintain a lasting relationship with many of Old National Banks most valued clients.
Rapid understanding of the client’s reason for contacting TM Service & Support.
Ability to set proper expectations for client on problem resolution.
Own the clients request through resolution.
High proficiency on Treasury Management products and services.
High technical aptitude of Treasury Management products.
Resolve client issue on first contact.
Where first contact resolution cannot be performed set appropriate expectations with client on resolution.
Maintain documentation on each client interaction in order to track client satisfaction and use as historical record of each client encounter.
Provide training as needed for existing clients to ensure optimal use of TM Services.
Perform existing client maintenance and configuration change.
Present cross sell opportunities to Treasury Management Consultants as appropriate.