Treasury Management Service Specialist II-2

Huntington National Bank•Birmingham, MI

7d•Onsite

About The Position

The Treasury Mgmt Service Specialist II provides support to the Treasury Management - National Settlement Team Segment. Prioritizes complex onboarding’s and ensures they are completed on time with minimal impact to the customer. Serves as a mentor for new colleagues to learn the TM onboarding process. Prioritizes complex service issues and ensures they are completed on time with recognized accepted resolution by the customer. Responsible for identifying, researching, analyzing and resolving complex problems with regard to TM onboardings and services. Identifies possible cross sell opportunities and enters them in appropriate tracking system for the sales colleague. Responsible for focus and awareness of identifying, assessing and managing risk and adhering to policy and procedure acknowledgements.

Requirements

High school diploma or equivalent
3+ years of experience in treasury management, banking operations, or a related client implementation or service role.
3+ years working knowledge of core treasury products and services, including payments, receivables, electronic banking, and depository solutions.
3+ years experience leading implementations, resolving escalations, and working directly with clients and senior internal partners.
3+ years managing multiple complex onboarding projects and extended timelines.
3+ years project management, analytical, and communication skills.
3+ years working knowledge of all applicable banking laws and regulations.
3+ years change management skills and ability to work at a consistently changing pace.
3+ years organizational skills to include effective time management in all key responsibilities of job.
3+ years analytical, problem solving, and decision-making skills.
3+ years experience with Microsoft Office applications (Excel, Word, PowerPoint, Outlook).

Nice To Haves

Basic to intermediate knowledge of Microsoft Office applications
Ability to work in a team environment, resolve problems independently, inform management of all issues and work with a sense of urgency while maintaining close attention to detail
Understanding of TM products and services, or commercial banking

Responsibilities

Provides an advanced level of product and service support to the Treasury Management segment, specifically National Settlement Team
Responsible for identifying, researching, analyzing and resolving complex problems with regard to the servicing of customers.
Prioritizes service issues and ensures they are completed on time and with a recognized / accepted resolution by the customer.
May perform training or education for customer on specific products.
Acts as internal resource for inquiries.
May recommend process improvements and efficiencies for product and service workflows.
Research, consultation and/or resolution, and policy or procedure interpretation for other internal departments.
Acts as mentor to less experienced Treasury Management Customers Service Specialists.
Performs other duties as assigned.