Treasury Management Service & Implementation Specialist I

S&T Bank • Street, MD

12d • $15 - $28 • Onsite

About The Position

Provide professional and timely support to internal and external customers related to Treasury products including Remote Deposit Capture (RDC), Business Mobile Deposit, Business Sweeps, Account Analysis (AA), ACH Origination, Online Banking, and other Treasury products. Act as a liaison between customers and lines of business to assist business customers in increasing efficiencies with cashflow management.

Requirements

• Operates a keypad device: 60% of the day; operates electronic equipment: 20% of the day; operates office equipment: 20% of the day
• Sitting and walking are required.
• Routinely lifts 20 lbs., 3 times per day.
• Use of manual dexterity skills for typing and data entry up to 60% of the business day.
• Specific vision requirements include close vision of 18”-20” for computer work.
• Must be able to lift, move, and/or carry up to 20lbs.

Responsibilities

• Promptly responding to inquiries in a courteous and professional manner to ensure complete customer satisfaction.
• Providing accurate product and operational knowledge and service information to assist customers in understanding and utilizing Treasury services.
• Facilitates training on all Treasury service products; by testing files and assisting with the creation of compatible data feeds into the online business banking.
• Troubleshoots and assists with the setup and correction of NACHA files for our business clients.
• Competent in the setup, quality assurance and function of basic Treasury Management Service and Implementation products to include: Within the XA system account management will need to be performed to ensure accuracy with customer billing and report verification. RDC and Business Mobile Deposit maintenance to assist customers with increased cash flow management as well as depositing checks efficiently into S&T accounts. ACH Origination Online Banking setup and maintenance Explanation of fees for customer utilizations.
• Effectively communicates with customers via telephone, mail, and e-mail in a professional manner to: Utilize appropriate software to streamline process and improve efficiency Provide support through troubleshooting of technical needs Identify and address customer needs by recommending applicable products and services across various lines of business that may represent a value to the customer. Providing professional written correspondence, in a secure manner, when necessary.
• Works directly with vendors regarding issues related to outages, errors, and customer issues.
• Updates and maintains various reports and spreadsheets related to Treasury Management.
• Assists with the training process for new Treasury Management team members on processes, products, and services.
• May participate in leadership activities such as book clubs, Employee Resource Groups, BVS or other voluntary bank sponsored program.
• Demonstrate involvement in activities to give back to the community
• Maintains a positive attitude and strong, working relationship with all bank employees and adheres to S&T values.
• Demonstrate the ability to work independently and as a team player to contribute to the success of the department and in turn the organization.
• Performs additional duties as assigned.

Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
• S&T Bank believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.
• S&T Bank is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at: Phone: [phone] Email: [email protected]

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed