Treasury Management Operations Manager

Tri Counties Bank•Chico, CA

1d•Onsite

About The Position

This role leads the delivery and continuous improvement of Treasury Management Operations, with primary responsibility for client onboarding, implementations, and ongoing servicing of treasury and business online banking solutions. Reporting to the Director of Branch Operations and Treasury Management Operations, the manager partners cross-functionally with Treasury Management Officers, Relationship teams, and Retail Branches to ensure timely setup, issue resolution, and a consistent client experience. The position also collaborates with Product Management and Technology to support enhancements and system releases. As a risk and controls leader, the role ensures strong governance, compliance, and operational readiness while developing and leading a high-performing operations team.

Requirements

5 - 8 years banking experience with treasury/cash management products and services.
3 - 5 years people leadership experience with the ability to train, coach, and motivate a team.
Experience with project implementation, including partnering across departments to define requirements, set timelines, and deliver successful outcomes.
Proficient written and verbal communication skills, including presentation and client-facing communication.
Demonstrate strong organization and analytical skills with attention to detail.
Proficient with PCs, Windows-based applications, Co-Pilot, and ChatGPT.
High School Diploma or GED

Nice To Haves

Bachelor's Degree

Responsibilities

Lead the end-to-end onboarding and ongoing servicing of Treasury management products and services for Small Business clients.
Direct the implementation function for Treasury Management products across all segments – including Small Business, Business Banking, Middle Market, and Commercial Banking – ensuring consistent execution, adherence to service level standards, implementation timelines, quality controls, and an exceptional client experience.
Responsible for Operational risk and controls for treasury services (e.g., ACH/NACHA, Wires, RDC), including due diligence/risk reviews within delegated authority, monitoring of higher-risk activity, and periodic customer/service reviews.
Maintain a strong control environment and ensure compliance with applicable requirements (e.g., BSA/AML, CIP/OFAC, GLBA) through current procedures, training, documentation, and audit/exam readiness.
Partner with Treasury Management Officers, Commercial and Business Banking Relationship teams, and Retail Branch partners to coordinate onboarding, servicing, and client communications; serve as an operations point of contact for urgent/complex requests.
Partner with Product Management and Technology to define operational requirements, data conversions, develop procedures, and test product/platform enhancements prior to release, support implementations and post-release stabilization.
Manage operational change management for treasury platforms, including issue management, periodic vendor reviews/due diligence, and release communications/training as needed.
Develop and lead the Treasury Management Operations team through hiring, coaching, training, workflow management, access controls oversight, and performance management.
Maintain a current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures and to comply fully with those laws, regulations, policies and procedures.
Create an environment in which employees are held accountable for compliance with banking laws, regulations, internal policies and procedures.