Treasury Management Officer
About The Position
This full-time position supports the delivery, implementation, and ongoing development of Treasury Management services for business customers and internal bank partners. Responsibilities include assisting customers with Treasury Management product setup, onboarding, service changes, training, and ongoing relationship support; responding to inquiries and recommending appropriate solutions; and monitoring services such as ACH Origination, Positive Pay, and Remote Deposit Capture. The position reviews daily activity, reports, exceptions, and transactional data to identify trends, service needs, operational issues, and suspicious activity; supports service maintenance and problem resolution; and maintains complete and accurate documentation. Additional responsibilities include compiling and analyzing Treasury Management activity and customer usage information, assisting with product demonstrations and internal education, supporting customer retention and product utilization efforts, and coordinating with other departments to ensure efficient and compliant service delivery. The position also provides backup support for Treasury operations and the Wire Transfer Department as needed.
Requirements
- Highly organized
- Detail-oriented
- Customer-focused
- Able to manage multiple priorities while maintaining accuracy and meeting deadlines
- Strong written, verbal, consultative, and interpersonal communication skills
- Ability to provide customer and employee training
- Ability to analyze information
- Ability to solve problems
- Ability to exercise sound judgment
- Ability to work independently with general supervision
- Knowledge of Treasury Management products and operational processes
- Knowledge of customer onboarding and implementation support
- Knowledge of applicable bank policies and regulatory requirements
- Technical proficiency with Microsoft Word, Excel, and banking-related software
- An associate degree or equivalent from a two-year college, preferably in finance, business, or a related field
- A minimum of four years of related experience with an emphasis on Treasury Management, deposit operations, customer implementation, or related financial services responsibilities
- Experience supporting business customers
- Experience with product setup
- Experience with training
- Experience with cross-functional coordination
- Legally authorized to work in the US
Nice To Haves
- A bachelor’s degree or additional related education in the financial services industry
Responsibilities
- Assisting customers with Treasury Management product setup, onboarding, service changes, training, and ongoing relationship support
- Responding to inquiries and recommending appropriate solutions
- Monitoring services such as ACH Origination, Positive Pay, and Remote Deposit Capture
- Reviewing daily activity, reports, exceptions, and transactional data to identify trends, service needs, operational issues, and suspicious activity
- Supporting service maintenance and problem resolution
- Maintaining complete and accurate documentation
- Compiling and analyzing Treasury Management activity and customer usage information
- Assisting with product demonstrations and internal education
- Supporting customer retention and product utilization efforts
- Coordinating with other departments to ensure efficient and compliant service delivery
- Providing backup support for Treasury operations and the Wire Transfer Department as needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
