Treasury Management Officer - Greater Tampa Bay, FL

Lake Michigan Credit Union•Westchase, FL

2d•Onsite

About The Position

Lake Michigan Credit Union is looking for a Treasury Management Officer (TMO) to drive growth and expand treasury management relationships throughout the Greater Tampa market. This highly visible, member-facing sales role is responsible for developing new business opportunities, strengthening relationships with existing business members, and delivering treasury management solutions that help organizations operate more efficiently, securely, and effectively manage their cash flow. The Treasury Management Officer serves as a trusted advisor to business members by identifying their treasury and cash management needs, recommending customized solutions, and supporting the successful implementation of treasury management products and services. Working closely with Commercial Lending, Business Banking, Treasury Management Operations, and other internal partners, this role plays a critical part in growing deposits, increasing non-interest income, expanding market share, and delivering an exceptional member experience. As part of an established and growing Florida market, the Treasury Management Officer will have the opportunity to deepen existing relationships while actively developing new business partnerships throughout the Greater Tampa area. The ideal candidate brings treasury management, cash management, or commercial banking experience, along with a strong understanding of business payment systems, treasury services, risk management principles, and consultative relationship development.

Requirements

Three to five years of treasury management, cash management, relationship management, business banking, commercial banking, or related financial services experience required.
Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Experience working with CRM platforms and digital communication tools such as Microsoft Teams and Zoom.
Understanding of treasury management products, business payment systems, operational processes, and treasury-related risk principles.
Ability to analyze business needs and recommend effective financial solutions.
Strong consultative sales and relationship-building skills.
Excellent verbal, written, presentation, and communication abilities.
Exceptional member service and retention focus.
Strong networking and business development capabilities.
Innovative mindset and ability to motivate and influence others.
Ability to work independently with minimal supervision and take initiative in a fast-paced environment.
Excellent organizational and time management skills.
Strong problem-solving and critical-thinking abilities.
Ability to overcome objections and negotiate effectively.
Proactive follow-through and commitment to issue resolution.
Ability to build trust, demonstrate empathy, and establish long-term relationships.
Commitment to continuous learning and staying current on treasury management trends and industry developments.
Bachelor's degree or equivalent combination of education and relevant work experience required.

Nice To Haves

Experience working with treasury management products and services such as ACH, wire transfers, remote deposit capture, cash management solutions, fraud prevention tools, and online treasury platforms preferred.
Relationship management experience preferred.
Certified Treasury Professional (CTP) designation is preferred but not required.

Responsibilities

Drive new treasury management sales opportunities through outreach to existing and prospective business members.
Develop a deep understanding of member businesses, operating processes, and financial needs to recommend appropriate treasury management solutions.
Manage and grow a portfolio of business relationships by increasing deposits, generating non-interest income, and expanding service utilization.
Build and maintain strong member relationships through regular meetings, ongoing communication, and proactive service.
Prepare and present treasury management proposals, cost-benefit analyses, annual relationship reviews, and solution recommendations.
Develop and execute a strategic sales plan for the Greater Tampa market.
Partner with Commercial Lending, Business Banking, Branch teams, and other key stakeholders to enhance referral opportunities and member engagement.
Identify opportunities to introduce additional LMCU products and services that support member goals.
Represent LMCU at networking events, industry functions, community activities, and business development opportunities.
Maintain accurate records of sales activity, pipeline updates, relationship management efforts, and member interactions.
Evaluate business member treasury management needs and recommend solutions including ACH, wire services, remote deposit capture, online treasury services, fraud prevention tools, and related products.
Assess complex payment processes, treasury systems, operational workflows, and risk considerations to deliver tailored solutions.
Review large payment activity, ACH and wire exposure, remote deposit needs, exception requests, system capabilities, and non-standard service or pricing requests to balance member experience with organizational risk.
Establish appropriate ACH, wire transfer, and remote deposit limits in accordance with policies and procedures.
Ensure completion of required due diligence documentation, risk assessments, and onboarding requirements for treasury management relationships.
Collaborate with Treasury Management Operations and other departments to address member needs, implementation challenges, and service opportunities.
Support ongoing risk management efforts and assist with annual member reviews and required communications.
Oversee the onboarding and implementation of treasury management services for new and existing members.
Coordinate the preparation, collection, and review of account documentation, agreements, and service setup requirements.
Work with Treasury Management Sales Associates to establish accounts, configure services, test files, assign user access, and coordinate pricing.
Provide in-person and virtual member training on treasury management solutions and digital platforms.
Respond to implementation concerns, troubleshoot member issues, and escalate matters when necessary.
Conduct post-implementation follow-up to ensure member satisfaction and successful adoption of treasury management services.
Adapt training and communication methods to meet the needs of various audiences and experience levels.
Participate in special projects, departmental initiatives, conferences, member events, and training opportunities as requested.
Support community involvement efforts and LMCU volunteer activities.
Build strong internal partnerships that support member success and organizational growth.
Contribute to team knowledge sharing, training, and continuous improvement initiatives.
Adhere to and champion LMCU's core values of Curious Minds, Collaborative Hearts, and Continuous Excellence.
Maintain compliance with all applicable laws, regulations, policies, and procedures.
Ensure adherence to Bank Secrecy Act (BSA), USA PATRIOT Act, Office of Foreign Assets Control (OFAC), and related regulatory requirements.
Support sound risk management practices while delivering an exceptional member experience.