Treasury Management Coordinator

Generations Bank•Rogers, AR

About The Position

The Treasury Management Coordinator (TMC) plays a critical role in supporting the delivery, execution, and ongoing servicing of treasury management products and services. This position serves as a central point of coordination for client servicing, operational support, billing oversight, and internal treasury projects. The TMC ensures a high-quality client experience while supporting operational efficiency, strong risk management practices, and continuous process improvement. At Generations Bank, we prioritize a diverse and talented group of people who are encouraged to bring their full self to work. We are committed to a common goal, serving our community. Our four core values are more than words. They are at the heart of everything we do. We believe a team with a strong culture and unified purpose is better in the long run. ACCOUNTABILITY: We believe our work commitments should be done fully, and lending a hand to fellow team members isn't optional. RELATIONSHIPS: We believe when we treat our team and customers with humility, dignity, and pride we reach our highest potential. COMMUNICATION: We believe in proactively sharing ideas and information. STEWARDSHIP: We believe each team member should care for our assets and opportunities as if they were their own.

Requirements

High school diploma or general education degree (GED).
2 or more years of experience in banking, treasury, or operations experience.
Ability to perform the essential functions, and the mental/physical demands of the job.
Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.

Nice To Haves

Strong knowledge of treasury services (ACH, wires, RDC)
Familiarity with FIS or similar platforms.
Knowledge of NACHA rules and treasury risk practices
Strict adherence to international and local financial regulations (e.g., SOX, KYC, Basel III) to protect company reputation.
Meticulous - consistently delivers error-free work.
Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, speak clearly to customers and employees.

Responsibilities

Serve as a primary point of contact for treasury management client inquiries and servicing requests.
Provide phone and email support to business clients and internal partners.
Troubleshoot issues across ACH, wires, RDC, and digital banking services.
Support onboarding, documentation collection, and implementation activities.
Assist with client training and ongoing service support.
Support daily treasury operations including ACH, wire, and RDC activities.
Maintain logs for service requests, limit changes, and operational activities.
Assist with audit preparation, reporting, and documentation.
Monitor treasury fees and ensure accurate billing across services.
Perform monthly reconciliation of billing and account analysis.
Track fee waivers and pricing exceptions.
Identify and resolve billing discrepancies.
Support treasury product initiatives and system enhancements.
Participate in projects such as Positive Pay and digital banking upgrades.
Track project deliverables and timelines.
Identify and recommend process improvements.
Assist with creation and maintenance of treasury policies and procedures.
Ensure alignment with NACHA, BSA/AML, and internal standards.
Maintain documentation of workflows and controls.
Ensure compliance with bank policies and regulatory requirements.
Maintain strong operational controls and documentation.
Escalate risk or fraud concerns appropriately.