Treasury Management Business Support Specialist

First Citizens Bank•Raleigh, NC

1d•Remote

About The Position

This is a remote role that may only be hired in Georgia, Florida, North Carolina and South Carolina with the ability to work 8am-5pm EST. This position supports Bank products or services within a business unit, in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests.

Requirements

High School Diploma or GED
2 years' experience in Operations, or Support, or Customer Service

Nice To Haves

Customer Service Experience
Strong Communication Skills
1+ year of Banking
Strong sense of professionalism

Responsibilities

Manages accounts, portfolios, or packages specific to line of business, including creation and termination.
Performs routine data entry, processing, and documentation.
Ensures accuracy and compliance with all rules and regulations.
Performs various operational tasks that occur during customer, vendor, and associate inquiries.
Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience.
Determines target needs and provides resolution.
Provides knowledge in area of work.
Assists in troubleshooting for both internal and external parties.
May assist in promotion and distribution of Bank products or services.