Treasury & Finance Operations Manager

Soho House•Brooklyn, NY

5d•Onsite

About The Position

At Soho House, the Treasury & Fin Ops Manager will be the in-market lead for treasury operations, cash disbursements, and related financial controls across the North America business. This role serves as the day-to-day link between North America sites, the US support office, and the Soho Hub (Finance Hub in the UK). While core transaction processing and accounting are managed centrally by the Soho Hub, this position provides critical in-market oversight of cash and payment activities, ensuring global treasury, payment, and finance policies are effectively implemented across the US and Canada. The role offers US time-zone coverage for time-sensitive treasury and payment matters, exercises judgment over exceptional cash requirements, supports the integrity of banking and payment controls, and acts as a liaison between local operations and the Hub. Additionally, it is responsible for ensuring that time-critical financial and statutory matters requiring a local presence are appropriately managed and escalated.

Requirements

Bachelor’s degree in Finance, Accounting, Business or related discipline.
5+ years of finance experience, with relevant experience across treasury operations, cash management, payments, banking or financial controls.
Experience operating in a centralized or shared-services finance environment and partnering with remote processing teams.
Practical experience with cash disbursements, payment controls, banking processes and financial risk management.
Experience in a multi-site, multi-entity environment.
Strong understanding of treasury and payment controls, authorization frameworks, audit trails and segregation of duties.
Understanding of cash management, banking operations and payment processes.
ERP / finance systems experience required.
Strong judgment in assessing and challenging time-sensitive cash and payment requirements while maintaining controls.
Ability to balance operational urgency with treasury governance, financial risk and global policy requirements.
Highly organized and detail-focused, with the ability to manage time-critical activity across UK and US time zones.
Strong stakeholder management and communication skills, with the confidence to work across Operations, FP&A, Tax, Legal and centralized Finance teams.
Able to work independently with confidential financial information and exercise sound judgement under pressure.
Calm, pragmatic and solutions-oriented, with a strong understanding of financial risk and control.

Nice To Haves

Treasury or accounting qualification (e.g., CTP, CPA, ACA, ACCA or CIMA) desirable but not required.
Hospitality, leisure or retail experience desirable.
Oracle experience desirable.
Familiarity with US federal and state authority correspondence and associated financial obligations desirable.
Working knowledge of US unclaimed property (escheatment) requirements desirable.

Responsibilities

Act as the North America point of contact for day-to-day treasury and cash management matters between sites, the US support office, and the Soho Hub, supporting operations across four time zones.
Provide in-market oversight of cash disbursement activities and related controls, ensuring payments are appropriately authorized, supported, and executed in accordance with global treasury and finance policies.
Support effective cash and banking controls across North America, identifying local workarounds or control gaps, agreeing on remediation with the Soho Hub, and escalating material exceptions.
Partner with local FP&A, operations, and the Soho Hub to ensure appropriate visibility of time-sensitive cash requirements and payment obligations.
Promote strong cash management and financial risk awareness among non-Finance colleagues, ensuring treasury and payment control expectations are understood and applied consistently at the site level.
Own US time-zone coverage for urgent treasury, cash, and payment escalations across North America outside UK support hours.
Exercise judgment over exceptional and time-sensitive funding and payment requirements, determining which requests require immediate action and which should be challenged or deferred through standard processes.
Approve and facilitate exceptional payments within agreed delegated authority limits where deferring to the next working day would create material operational, regulatory, or employee risk.
Protect the integrity of the treasury and payment control environment while operating at pace, ensuring exceptional disbursements receive appropriate local approval and are communicated to the Soho Hub for subsequent accounting, reporting, and compliance.
Maintain a complete audit trail of exceptional treasury and payment activity, monitor root causes, and escalate recurring issues for permanent resolution.
Serve as an in-market finance contact for relevant local city and state authorities where a US presence is required, helping ensure time-sensitive financial and regulatory matters are appropriately managed.
Ensure time-critical financial and statutory correspondence is acknowledged, logged, routed to the appropriate owner, and tracked to closure for US legal entities.
Coordinate with the Soho Hub, Tax, Legal, FP&A, and other local stakeholders to ensure financial obligations arising from statutory correspondence are assessed and actioned ahead of applicable deadlines.
Receive, log, and route physical financial documentation and cheques where an in-market presence is unavoidable.
Support North America sites and the US support office in complying with global treasury, cash management, and payment processes, reinforcing established Hub processes and redirecting transactional activity to the Soho Hub as appropriate.
Act as the in-market partner to the Soho Hub in resolving treasury, payment, and site compliance issues at source.
Identify recurring payment issues, manual processes, control gaps, and business workarounds, and partner with the Soho Hub to develop sustainable process improvements.
Support continued enhancement of treasury controls, payment processes, and ways of working as the North America finance operating model evolves.
Promote a risk-aware and compliance-focused culture by providing guidance and support to local and Hub teams on treasury processes, payment controls, and policy adherence.
Invest in continuous professional development to enhance treasury, financial risk, and broader finance capabilities.
Perform additional duties as assigned by management.

Benefits

Competitive compensation packages
Global benefits and perks
Training to develop technical and managerial skills
Medical, Dental & Vision
Retirement fund with a 2% match
Sick days
Vacation days
Career progression domestically or internationally
Managerial or technical advancement opportunities
Mentoring
Apprenticeship
Local outreach programs
Sustainability initiatives
Extensive range of internally and externally run courses
Access to monthly calendars for trips, trainings, and events related to food and drink
Monthly team events (fitness sessions, cinema screenings, art classes)
Substantial meal free of charge whilst on duty