Treasury Client Relationship Specialist I

Glacier Bancorp, Inc.•Belgrade, MT

2d•Onsite

About The Position

The eBanking Specialist will assist with eBanking and Operational products and services. eBanking Specialist will greet customers with a smile, assess and fill their needs in a professional manner. The eBanking Specialist is also responsible for assisting customers with Retail eBanking, Cash Management and Treasury Management questions and performing branch clerical duties.

Requirements

High School diploma or equivalent required
Strong customer relations skills & experience required
Ability to work in a professional manner
Ability to communicate effectively verbally and in writing
Knowledge of equipment, PC, network, etc.
Knowledge of online services on internet
Ability to understand and follow written and oral instructions
Ability to set goals, manage time, adjust to change and maintain priorities.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be capable of regular, reliable and timely attendance.
Must be capable of climbing / descending stairs in an emergency situation.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Nice To Haves

Clerical experience preferred
Previous bank experience preferred.

Responsibilities

Respond (eMail, telephone or other electronic means) daily to client questions and issues regarding Online Banking, Cash Management, Treasury Management systems and services to ensure effective client system utilization and understanding while providing excellent customer service.
Assist with set-up & scanning the Bank’s cash management customers to include all system parameters for all cash management products and services. Assist with annual review and audit of each cash management customer and their individual controls to mitigate unnecessary risk.
Assist with implementation of electronic banking, cash management and treasury management software upgrades and enhancements by utilizing and actively participating in products and services offered.
Assist with coordinating activities that support and enhance the Bank’s business development efforts ongoing.
Work closely with Digital Banking Officer, Treasury Support Supervisor and Treasury Sales Officer on implementation and testing of new products and training requirements.
Account research related to RDA, RDC, Debit Card, Cash Management and Bill Pay.
Daily review of NetTeller initiated wires and ACH batches. Daily review of ACH returns, corrections and memo posted items and review various reports related to E Banking.
Daily review of iPay Reports.
Initiate Bank wires.
Provide back-up and support to Customer Support Center when necessary or as assigned.
Perform other related duties as requested.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
Regular and predictable attendance to accomplish job duties and provide in-person contact with customers.
Employees are required to actively use the service pledge in all customer encounters.