Treasury Analyst (Hybrid)

First American • Santa Ana, CA

6d • Hybrid

About The Position

Supporting daily treasury operations and corporate programs (credit cards, fleet, merchant services, and travel), partnering with internal stakeholders and external vendors to ensure efficient operations, strong internal controls, while providing a high level of customer service. Improve business performance by delivering financial and strategic insights through strong analysis, tracking key metrics, partnering closely with the business, and process improvements recommendations. Commitment to providing consistent high-quality customer service to internal and external partners daily.

Requirements

• 3–5 years of experience in customer service, banking operations, treasury, or financial services
• Experience with wire processing and banking platforms administration.
• Experience supporting corporate programs such as credit cards, fleet, travel, or merchant services
• Bachelor’s degree in finance, Business, Accounting, or related field; or an equivalent combination of education and relevant work experience
• Customer Service - Communicate effectively with employees and vendors via: Phone, Microsoft Teams (Including video), Email (direct and inbox management) maintaining professionalism across all channels.
• Strong proficiency in Microsoft Office, including advanced Excel skills
• Familiarity with Microsoft Teams and virtual collaboration tools
• Familiarity with AI tools (e.g., ChatGPT) to support productivity
• Strong analytical, problem-solving, and critical thinking skills
• Effective organizational and time management skills with the ability to manage multiple priorities
• Demonstrated ability to: Maintain confidentiality and handle sensitive information Work effectively in a fast-paced environment under pressure Provide responsive, professional customer support Communicate clearly and effectively across multiple channels Present information to management and groups, including facilitating training sessions

Responsibilities

• Processes daily wire transactions in accordance with established procedures and timelines ensuring compliance with policies, controls and regulatory requirements.
• Act as a subject matter expert managing banking applications from an administrative aspect.
• Open and close bank accounts at multiple partner institutions.
• Manage documentation, signature cards, and user entitlement.
• Analyze account analysis statements and fees.
• Merchant Accounts– opening/closings, financial data maintenance.
• Performs general ad hoc analysis of financial and operational data for trends and variances.
• Administers the corporate credit card program, including card issuance, maintenance (i.e. limits), and employee support.
• Monitoring out-of-pocket expenses.
• Supports merchant account administration, including onboarding, maintenance, and user assistance
• Supports the company travel program by partnering with the Travel Management Company (TMC), responding to employee inquiries, coordinating with travel vendors (airlines, hotels, rental cars) and acting as a subject matter expert on travel tools, policies, and processes.
• Administration of the fleet program including- Vehicle ordering/onboarding, addressing operational requests, billing reconciliation, and issue resolution.
• Creates and maintains internal forms, documentation, process materials, and webpage content management (i.e. SharePoint)
• Responds to inquiries and resolves issues in a timely and professional manner.

Benefits

• First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees